Location: Gurgaon / Noida

Experience Range: 15-20 years

Vice President - Insurance Operations (Policy Services & Underwriting), US Market

Date: 19-Mar-26

Location: Gurgaon / Noida, India (Hybrid - 4 days at office)

Department: Insurance Operations - US

About the Organization:

We are a global partner to the insurance ecosystem, delivering consulting, analytics, and technology-enabled solutions. Our teams collaborate across geographies to help insurers drive operational excellence, launch new products, and enhance profitability across key international markets.

We are driven by core values such as integrity, collaboration, ownership, respect, and persistence, and we foster a culture where individuals are empowered to grow, innovate, and make meaningful impact.

Why Join Us:

- Culture of Innovation - Work in an environment that promotes transformation and continuous improvement

- People-First Philosophy - Inclusive and collaborative workplace with empowered leadership

- Growth Opportunities - Leadership development, global exposure, and domain-focused learning

- Work-Life Balance & Wellbeing - Flexible work arrangements and wellbeing initiatives

- Impactful Work - Enable global insurers and brokers across international markets

- Community & Collaboration - Engage in CSR initiatives, cultural events, and knowledge-sharing forums

Role Overview:

- The Vice President - Insurance Operations is a senior leadership role responsible for defining and executing operational strategy for US market policy services and underwriting operations. This role ensures scalable, high-quality delivery, strong client governance, regulatory compliance, and continuous transformation.

- You will collaborate closely with global clients, business leaders, and cross-functional teams to drive growth, efficiency, and risk-controlled outcomes.

Key Responsibilities:

Strategic Operations Leadership:

- Provide strategic direction and overall accountability for US market insurance operations

- Translate business strategy into a multi-year operational roadmap aligned with growth goals

- Act as senior escalation point for complex operational, regulatory, and client issues

End-to-End Policy Lifecycle Governance:

- Own governance across the full policy lifecycle including underwriting support, binding, post-bind activities, accounting & settlement, claims support, renewals, and reporting

- Ensure adherence to US market practices, contractual obligations, and regulatory standards

- Oversee policy issuance, endorsements, bordereaux, invoicing, and rule-based decision-making

Client Delivery & Performance Management:

- Own SLAs, KPIs, productivity, turnaround time, quality, and accuracy metrics

- Lead client governance forums, performance reviews, and continuous improvement initiatives

- Identify opportunities for scope expansion and operational efficiency

Transformation, Technology & Analytics:

- Drive standardization, digitization, and automation leveraging policy administration systems and data platforms

- Partner with technology and analytics teams to implement scalable operating models

- Strengthen reporting and data-driven decision-making

Risk, Controls & Compliance:

- Ensure strong operational controls, audit readiness, and compliance

- Proactively identify and mitigate operational and regulatory risks

People Leadership & Global Collaboration:

- Build and mentor senior leaders; develop succession pipelines

- Foster a high-performance, client-centric culture

- Collaborate with global stakeholders across functions

Qualifications & Experience:

- Bachelor's degree required; MBA or insurance certifications preferred

- 15+ years of experience with strong expertise in P&C insurance markets and leadership exposure

- Deep knowledge of US market operating models, policy administration systems, and data workflows

- Proven experience managing large-scale, multi-client insurance operations

- Strong analytical, stakeholder management, and leadership capabilities

What We Offer:

- Continuous learning and leadership development

- Global exposure and cross-functional collaboration

- Access to digital learning platforms and industry certifications

- Long-term career growth opportunities

- Equal Opportunity Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

Garima Panthri
Account Manager- IT Recruitment
Contact- 9045052073