Role Overview:

We are looking for a senior HR leader whose foundation is HR Operations: someone who has run HR operations, shared services, compliance and governance at scale. They should also have hands-on ownership of Talent Acquisition, Compensation & Benefits and Employee Relations. This role leads the complete HR function for a large GCC setup. It is not a fit for candidates whose experience is limited to HRBP, pure Talent Acquisition, or payroll/HRIS-only roles.

Location: Chennai

Your Future Employer:

A large and growing Global Capability Centre (GCC) with a structured, governance-led operating model. The organization is building scalable people practices to support its next phase of growth and to strengthen its position as an employer of choice.

Responsibilities:

- Provide strategic leadership and operational oversight for the complete HR function, covering HR Operations, Talent Acquisition, C&B, Employee Relations, Compliance and HR Analytics.

- Build and run efficient HR operations and service delivery, with strong process discipline, SOPs and governance frameworks.

- Ensure full compliance with labour laws, statutory obligations and internal governance requirements, and oversee HR audits and statutory records.

- Develop, review and update HR policies, procedures and employee documentation, including contracts and disciplinary procedures.

- Lead enterprise-wide recruitment strategy, annual workforce planning, leadership hiring and succession pipelines.

- Design competitive compensation structures and reward frameworks, and lead annual salary review, bonus, promotion and increment cycles.

- Strengthen performance management, including goal setting, review cycles and improvement plans.

- Act as a strategic advisor on employee relations, grievance handling, conflict resolution and disciplinary actions.

- Drive retention strategies for critical talent, along with culture building and employee experience initiatives.

- Establish HR metrics, dashboards and people analytics that support leadership decision-making.

- Lead and mentor HR leadership teams across TA, HR Operations, C&B and Employee Relations.

- Present HR insights, workforce trends and recommendations to senior management and Board-level stakeholders.

Requirements:

- 15 - 18 years of progressive HR experience, with a strong core in HR Operations, HR Shared Services or HR Service Delivery.

- Proven exposure across Talent Acquisition, Compensation & Benefits, HR Compliance, Employee Relations and HR Strategy, not operations alone.

- Deep working knowledge of Indian labour laws, statutory compliance, HR audits and governance controls.

- Experience leading large HR teams in a GCC, shared services, BFSI, technology or multinational environment.

- Track record of driving HR transformation, process excellence and people governance initiatives.

- Strong analytical orientation, with experience building HR dashboards and data-driven recommendations.

- Master's degree in HR, Business Administration, Industrial Relations or a related discipline (MBA/PGDM HR, MSW, MA HRM, MLM/PM&IR). SHRM, HRCI or CIPD certifications preferred.

- Executive presence, maturity, confidentiality, and the ability to balance employee experience with governance discipline.

What is in it for you:

- Opportunity to lead a complete HR function for a large, growing GCC.

- High visibility with senior leadership and Board-level stakeholders.

- Direct ownership of HR governance, workforce planning and employee experience.

- A chance to build scalable HR practices from a strong operations foundation.

- Competitive compensation and strong career progression.

Contact:

ishmandeep.bhandari@crescendogroup.in

Disclaimer:

Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note:

We receive a large number of applications every day. If you do not hear from us within one week, please consider that your profile has not been shortlisted for this role. Thank you for your patience. Beware of recruitment scams. Crescendo Global never asks candidates for money, purchases, or system upgrades during the hiring process.