Vice President - Head of Operations

Location: Bangalore

Reporting to: Chief Operating Officer

About the role:

The VP - Head of Operations will be responsible for managing and scaling the organization's end-to-end operations pan-India. This includes fleet management, charging infrastructure utilization, supply chain, driver operations, service delivery, and operational excellence across multiple cities. This is a national leadership role that requires deep operational insight, strong team leadership, and an ability to drive sustainable growth in a fast-evolving industry.

Key Responsibilities:

- Lead national operations strategy, planning, and execution aligned with business goals and ESG standards.

- Design and implement scalable operating models for multi-city EV fleet operations.

- Collaborate with Product, Technology, and Commercial teams to deliver superior service and efficiency.

- Drive KPIs around fleet uptime, charging utilization, TAT (turnaround time), SLA adherence, and cost optimization.

- Implement tech-driven SOPs and dashboards for real-time visibility and decision-making.

- Continuously evaluate and refine logistics, asset deployment, and energy consumption practices.

- Take end-to-end responsibility for national P&L, driving profitability through cost efficiency and operational excellence.

- Oversee EV fleet deployment, maintenance, servicing, and lifecycle planning across geographies.

- Lead sustainability metrics tracking and reporting for green compliance.

- Build and lead a high-performing operations team including regional heads, cluster managers, and field supervisors.

- Implement a robust performance management system and incentive structure for ground staff and drivers.

- Lead recruitment, engagement, and long-term retention strategies for the driver workforce, ensuring adequate manpower and low attrition.

- Champion a strong safety culture, enforcing best-in-class safety protocols for drivers, vehicles, and passengers.

- Foster a culture of accountability, safety, and continuous improvement.

- Ensure operations comply with regulatory standards, safety protocols, and the organization's ESG commitments.

- Proactively identify operational risks and implement mitigation plans.

- Establish audit controls and service quality assurance frameworks.

- Leverage the organization's proprietary tech stack and ERP tools to digitize operations.

- Partner with the product team to enhance fleet tracking, route planning, and predictive maintenance tools.

Required Qualifications:

- MBA from a Tier-1 & 2 institute (IIM, XLRI, or equivalent) OR B.Tech + MBA with operational specialization.

- 12 - 18 years of total experience, with at least 5+ years in national or regional operational leadership roles.

- Exposure to mobility, logistics, EVs, renewable energy, fleet, or last-mile delivery sectors is preferred.

Key Competencies:

- Strategic thinking with deep operational insight.

- Tech-savvy with experience using analytics and ERP/CRM platforms.

- Strong people leadership and stakeholder management skills.

- Process excellence and cost control mindset.

- Experience with high-growth or startup ecosystems is a plus.