Vice President - Global Operations Leader - O2C/R2R & P2P

- The Global Operating Leader will drive end-to-end service delivery for F&A (PTP, OTC, RTR), acting as the key contact for GBS and business stakeholders.

- The role ensures operational excellence, transformation, people leadership, and profitability while leveraging AI and data-driven decision-making.

Key Responsibilities:

- Lead global service delivery, ensuring SLA compliance and client satisfaction.

- Establish governance frameworks, manage escalations, and lead steering committees.

- Oversee people leadership, staffing, engagement, diversity, and leadership pipeline.

- Drive financial performance (cost-to-serve, EBITDA, profitability).

- Embed AI, analytics, and digital transformation into operations.

- Manage contract renewals, billing, scope changes, and productivity governance.

- Collaborate with LDT, KM, Transition, ERC for transformation, training, and compliance.

Key Competencies:.

- Strategic vision, problem-solving, and innovation.

- Client relationship management and operational efficiency.

- Financial acumen and risk/governance compliance.

- Strong leadership, cultural development, and digital proficiency (AI, data).