Vice President - Fraud/Claims Operations

Responsibilities :

The candidate will be responsible for a broad range of activities including :

- Ensuring overall operational delivery to meet the business goals.

- Managing and improving the work : full understanding of the work processes, continuous focus on process improvement through simplification, innovation, and use of emerging technology tools. Drive Operational Excellence; develop and execute strategies to constantly improving the work done.

- Partner with LoB executives to influence and set the strategic direction for Claims Ops as a whole and the GBS team in particular.

- Effective communication : deliver transparent, concise, and consistent messaging while influencing, driving and leading change across teams.

- Collaborates, influences, and negotiates vertically and horizontally with a wide variety of partners & stakeholders.

- Develop a high performing team that is driven to lead and outperform.

- People management - build and promote inclusive and engaging work environment as well as develop and retain talent within the firm.

- Responsible for budget/expense management, reporting and forecasting for the work unit.

Requirements :

Certifications if any : NA

Experience Range : 18 - 22 years.

Foundational skills :

- Experience in leading large teams in consumer fraud and/or claims operations.

- Strong written and oral communication skills with ability to communicate clearly, effectively and work well with people at all levels.

- Proven managerial, team & people management skills.

- Continuous improvement mindset with ability to deliver results through operation excellence.

- Attention to detail and analytical ability.

- Strong work ethic in fast paced environments; flexible, adaptable & multi tasker.

- Demonstrated Risk and Control mindset.

- Proven stakeholder relationship management and influencing skills.

- Ability to coach and mentor the next level of leaders.