Description:

The Vice President - Digital Transformation will lead the enterprise-wide digital modernization of the broadband business, driving superior customer experience, operational excellence, revenue growth, and data-driven decision-making. The role will own the digital roadmap across customer journeys, OSS/BSS, network operations, sales, service assurance, analytics, and automation.

Key Responsibilities:

1. Digital Strategy & Leadership:

- Define and execute the organization's digital transformation vision aligned with business strategy.

- Lead multi-year digital roadmaps covering customer, network, operations, and enterprise platforms.

- Act as executive sponsor for high-impact digital programs and technology investments.

2. Customer Experience & Digital Channels:

- Own end-to-end digital customer journeys across mobile app, web, CRM, and self-service platforms.

- Implement omnichannel engagement, AI chatbots, and digital service assurance tools.

- Drive measurable improvements in NPS, churn reduction, and digital adoption.

3. Sales & Revenue Digitization:

- Digitize sales lifecycle including lead management, digital onboarding, e-KYC, partner portals, and activations.

- Enable data-led personalization, cross-sell, upsell, and campaign automation.

- Support digital partnerships and ecosystem integrations.

4. Network & Operations Digitization:

- Lead OSS/BSS modernization, automation, and cloud migration initiatives.

- Enable predictive maintenance, AI-based fault management, and real-time network dashboards.

- Improve field force productivity through digital tools and workflow automation.

5. Data, Analytics & AI:

- Establish enterprise data platforms, governance, and advanced analytics capabilities.

- Leverage AI/ML for churn prediction, demand forecasting, proactive care, and revenue assurance.

- Promote data-driven decision-making across leadership and operations.

6. Technology, Architecture & Cyber security:

- Drive cloud-first, API-led, micro services-based architecture.

- Govern vendor selection, system integrators, and technology partners.

- Ensure cyber security, data privacy, and regulatory compliance.

7. Change Management & Capability Building:

- Lead digital change management and adoption across the organization.

- Build digital skills through training, agile ways of working, and innovation programs.

- Develop next-generation digital leaders and talent pipelines.

8. Governance, Budget & Value Realization:

- Own digital transformation budgets, KPIs, and ROI realization.

- Establish governance frameworks, milestones, and risk management controls.

- Report progress and outcomes to the Board and Executive Committee.

Requirements:

Qualifications & Experience:

- Bachelor's degree in Engineering / Technology; MBA preferred.

- 15-22 years of experience in telecom, broadband, ISP, or large-scale digital transformation roles.