Description:

Vice President Delivery

Industry: Fintech / Banking Technology Services

Location: India

Role Overview:

The Vice President Delivery will be responsible for leading end-to-end technology delivery for strategic clients across the banking, payments, lending, and fintech ecosystem. This role will oversee large-scale delivery programs, ensure operational excellence, and drive client success while scaling delivery capabilities for high-growth fintech partnerships.

The role requires a strong blend of technology leadership, client engagement, delivery governance, and commercial acumen to ensure world-class delivery outcomes.

Key Responsibilities:

1. Delivery Leadership:

- Lead end-to-end delivery of technology programs across digital banking, payments, lending platforms, and fintech products.

- Manage large distributed delivery teams including engineering, architecture, QA, DevOps, and program management.

- Establish delivery frameworks ensuring predictability, quality, and scalability.

- Drive adoption of Agile, DevOps, and modern engineering practices.

2. Client & Stakeholder Management:

- Serve as the executive sponsor for strategic banking and fintech clients.

- Build strong relationships with CXOs, CTOs, Product Heads, and Digital Transformation leaders.

- Ensure client satisfaction, delivery excellence, and long-term partnerships.

- Lead executive governance meetings and steering committees.

3. Program & Portfolio Governance:

- Manage large transformation programs across core banking, payments modernization, open banking, and digital platforms.

- Establish delivery governance, risk management, and program tracking frameworks.

- Ensure compliance with banking regulatory standards and security frameworks.

4. Business Growth & Account Expansion:

- Partner with sales and account teams to drive revenue growth within existing clients.

- Identify opportunities for cross-selling and upselling technology services.

- Contribute to RFP responses, solutioning, and proposal development.

5. Operational Excellence:

- Build high-performing delivery teams and optimize utilization and productivity.

- Drive improvements in delivery metrics, SLA adherence, and engineering quality.

- Implement best practices in delivery management, risk mitigation, and escalation management.

6. Fintech & Banking Domain Leadership:

Provide thought leadership in areas such as:

i. Digital banking

ii. Payment systems

iii. Lending platforms

iv. Open banking

v. Regulatory compliance

- Stay updated with emerging fintech trends and technology disruptions.

Key Metrics / KPIs:

- Delivery P&L ownership

- Client satisfaction (CSAT / NPS)

- Program delivery success rate

- Revenue growth within accounts

- Delivery margin improvement

- Team productivity and engagement

Required Experience:

- 15 - 20+ years of experience in technology services or consulting.

- Proven leadership in large-scale technology delivery programs.

- Strong experience working with banks, fintech companies, or financial institutions.

- Track record of managing multi-million dollar delivery portfolios.

- Experience leading global delivery teams.

Preferred Domain Expertise:

Experience in one or more of the following:

- Digital banking platforms

- Payments and card processing

- Lending and loan origination systems

- Core banking transformation

- Regulatory technology (RegTech)

- Fintech integrations and APIs

Leadership Skills:

- Strategic thinking and execution

- Client relationship management at CXO level

- Strong delivery governance and operational discipline

- Ability to scale teams in high-growth environments

- Excellent communication and stakeholder management skills

Education:

- Bachelors or Masters degree in Engineering / Technology

- MBA or equivalent business qualification preferred