VP - Delivery

Location: Noida | Experience: 15+ Years | Domain: BFSI

Overview of the Role:

We are looking for a seasoned and strategic VP - Delivery for our IT Services business, to lead account growth, project execution, and client success across BFSI engagements. This leadership role involves overseeing cross-functional delivery teams, ensuring financial health (revenue, margin), and maintaining high service quality while nurturing long-term client relationships.

Key Responsibilities:

1. Project Delivery Management:

- Lead the execution of complex, multi-location IT projects within BFSI using Agile and/or Waterfall methodologies.

- Guide Project Managers in detailed planning, milestone tracking, quality assurance, governance and client communication.

- Ensure timely and high-quality delivery while managing risks, dependencies, and escalations proactively.

2. Revenue Management:

- Own revenue growth targets for assigned accounts by tracking forecasts vs. actuals.

- Identify cross-sell/up-sell opportunities and convert them into new revenue streams.

- Partner with sales, pre-sales, and product teams to craft solution-oriented client proposals.

3. Margin Management & Cost Optimization:

- Maintain healthy gross margins by ensuring optimal resource allocation, lean delivery, and cost control.

- Detect early signs of margin slippage and implement preventive actions such as re-scoping or resource optimization.

- Drive automation and delivery efficiency initiatives to lower cost per project.

4. Team Leadership & Resource Management:

- Lead large delivery organizations including PMs, Developers, QA, Architects, and Business Analysts.

- Build a high-performance team culture through mentorship, goal setting, and accountability.

- Own team hiring, engagement, performance management, and succession planning.

5. Client & Stakeholder Management:

- Act as the single point of contact for senior client stakeholders and executive sponsors.

- Lead governance calls, QBRs, and strategic reviews to ensure stakeholder alignment and satisfaction.

- Ensure transparency and timely communication on project progress, risks, and milestones.

6. Process Excellence & Methodology:

- Champion adoption of delivery frameworks and tools that ensure repeatability, quality, and audit readiness.

- Standardize delivery operations and ensure process maturity across accounts.

- Encourage retrospectives, innovation days, and cross-team learnings for continuous improvement.

7. Rate & Contract Management:

- Lead contract discussions (Fixed-Price/T&M) and rate negotiations with clients and vendors.

- Ensure commercial agreements are aligned with delivery scope and financial goals.

- Monitor SoW compliance and ensure avoidance of scope creep or unbilled work.

8. BFSI Domain Leadership:

- Ensure BFSI compliance, regulatory alignment, and domain-specific value delivery.

- Act as a domain advisor to internal teams and external clients - especially across lending, insurance, and digital banking functions.

- Leverage domain understanding to design and recommend scalable solutions to clients.

Qualifications & Skills:

- 15+ years of experience in IT delivery leadership roles, with 5+ years managing large programs and teams.

- Proven track record of leading 200 - 250+ team members across multi-client, multi-project engagements.

- Strong grasp of project financials, including revenue planning, P&L management, and cost optimization.

- Expert in Agile & Waterfall delivery methodologies and associated governance models.

- Deep domain expertise in Banking, Lending, Insurance, or Digital Financial Services.

- Strong proficiency in MS Office tools including Excel, PowerPoint, Word, and MS Project.

- Hands-on experience managing Fixed-Price and T&M projects and client contracts.

- Excellent leadership, negotiation, and client relationship management skills.

- Candidates from the Infrastructure domain will not be considered.