Key Roles & Responsibilities:
- KPIs measurement and insights to bring further efficiencies, improvement opportunities driven through sound data analysis
- Design, propose and drive Champion Challenger Strategies
- Drive Agency performance improvements
- Debt Management Costs Optimization
- Planning and periodic forecast on allocations and capacity requirements
- Evaluate different models - direct to field, caller-runner models; systems/strategies on repossessions, settlements, Assets under possession management and disposal; strategies on various legal recourse; skip tracing etc. and bring innovations
- Drive customer-360 view; leverage information available from different customer touch-points
- Work closely with product/portfolio risk teams and BIU teams towards understanding and effecting portfolio changes into insights for effective and efficient DM operations
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