Vice President - Colleague Service Delivery/HR Service Delivery

Description:

To be successful as a Vice President - Colleague Service delivery, you should have experience with:

ONLY LOCAL CANDIDATES With Must have experience in End-to-end HR Service Delivery + Gen AI + Transformation + Automations + colleague journey + Managing Large Team + Knowing future landscape in HR + leaders of leader + understanding of Analytics and Data.

- Relevant experience in driving service delivery, both internally and through third parties.

- Experience in reviewing and designing service metrics (SLAs/KPIs) and reporting

- Relevant experience in HR with good exposure to HR service delivery, service, or account management

- The role holders key stakeholders will principally be within the HR Reward COE, the HR Business Partner teams, HR Delivery and Advisory, and the broader Functions (e.g. Compliance, Legal, Audit).

- Analyze problems, prior to decision making, in a logical and systematic way. Build trust through credible use of facts and data to evaluate options and propose a course of action. Identify and assess alternatives based on logical assumptions, facts, resources, constraints and organizational values. Demonstrate ability to creatively resolve problems and issues at pace.

- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

- Bachelor's Degree or Equivalent

- Experience of effectively managing and influencing a global and wide range of stakeholders

- Domain expertise in Payroll, Reward and HR Operations

- Experience of working in a Shared Services/Operational environment

- Excellent presentation (written and verbal) skills, with the ability to bring subject matter to life in terms that the business relates to

- Strong Excel, PowerPoint and data manipulation skills

- Experience in using metrics and data to provide insights and inform decision making

- Customer Service experience ability to deal with a varied customer base, including business customers & senior stakeholders.

Purpose of the role:

To deliver HR services and support to organisations colleagues, candidates, alumni and third-party vendors.

Accountabilities:

- Delivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations, including performance management, rewards, benefits and learning operations documentation, coordination, and administration.

- On- and offboarding of new employees, (including orientation, documentation, coordination, exit interviews), knowledge transfer performance, rewards, learning operations and related administration.

Vice President Expectations:

- To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.

- Managing a team, they define jobs and responsibilities, planning for the departments future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.