Vice President - BPO ops  Job Description : VP - Client Operations  Location : Bangalore  Areas of Responsibilities :  - Services Head - Client Operations role involves Coordination and Partnering with the client. Anchors the key internal/external meetings & initiatives.   - Resource planning, review of process, process transformation, and manages client interactions around technical and commercial aspects with the objective identifying opportunities and implementing solution.   - Monitor governance adherence within the engagement and meet client & business requirements WITHIN the guidelines, policies and norms of MNC,Handle Global Operations for the client across all global locations. Senior/CXO levels interactions at client ends.  - Handle all facets of operation, HR, Hiring, Finance, Facilities, and Technology Infrastructure etc.  - Work closely with sales and Account Management team to increase revenue  - Maintain and build contacts with stakeholders supporting the client on Technology.  - Ability to speak at different forums at the client side and ability to address large crowds internally as well as client senior folks.  - Sign off on the training /certification methodology at the engagement level in order to ensure right skilling on engagement.  - Co-ordinate resource deployment across all processes for the engagement(Team Size, Span, Shift Utilization, Skill sets, technology rollout) in order to ensure budget & pricing assumptions compliance  - Identify training needs for operation managers and signs off on the engagement training plan in order to ensure competency development across domain, operations and behavioral  - Prepare internal and external governance model in order to track and monitor contractual compliance, employee engagement, performance and relationship health  - Sign off on the service quality plan including the quality control, assurance and improvement in order to create a comprehensive quality program for the engagement  - Create the scorecard for the engagement and ensure flow down for the team, in order to align the team with the engagement objectives  - Create career development & succession planning for direct reportees, reviews the career development methodology for the engagement in order to ensure sustainable employee engagement & motivation in the engagement.  - Conduct periodic reviews with ops managers and drives corrective action where required in order to ensure delivery predictability  - Ensure compliance to the governance model and builds long term relationship with stake holders in order to ensure strong customer relationships and enhance business  - Conduct monthly financial review with direct reportees and BU head, takes corrective actions in order to ensure meeting of business plan objectives  - Anchor the key internal and external governance meetings, Monitors adherence within engagement in order to sustain delivery predictability  - Approve resource for process re-engineering, validates the results and manages client interactions around technical and commercial aspects in order to meet client and internal commitments on a continuous basis  - Identify opportunities for work redesign, work flow enhancement, shift utilization, Staff mix, and staff utilization in order to meet / exceed internal financial goals  - Prepare the engagement team for self-assessment, actively participates in independent assessments in order to ensure delivery predictability for the engagement  Job Requirements :  - MBA with Minimum defined grades  - 13 - 15+ years of experience with Operations, BPO experience in managing Operations for Global clients  - Must have managed large client engagements servicing a global clientele in a Global Delivery model while managing provider and client stakeholders across geos.  - Proven ability to manage large teams across Global locations. Minimum handled a team of 800 to 900 people, across multiple global locations  - Functional Knowledge of key BPO services including Customer Services, Sales & Fulfillment, F&A, S&P, O2C etc  - Knowledge of SLAs, Governance, Effort estimation, MSA and Contractual nuances including Risk, Information security, Policies and procedures  - Skills required: Analytical Skills, Negotiation Skills, Leadership skills, Cross cultural skills, Presentation Skills

Bangalore

Vice President - Client Operations - BPO 

Job Description for Vice President - Client Operations - BPO  in Wishfin.com in  Bangalore for (15-25) years of experience. Apply Now!