Vice President - Administration - Hospital

Roles & Responsibilities:

Clinic Operations & Facility Management:

- Responsible for daily administrative and operational activities across multiple clinics.

- Ensure clinic facilities are well-maintained, hygienic, and equipped to meet patient needs.

- Supervise front office, housekeeping, and maintenance teams for smooth workflow.

- Implement and monitor SOPs to optimize clinic efficiency.

Regulatory Compliance & Accreditation:

- Ensure adherence to healthcare regulations, clinic licensing, and accreditation standards (NABH, state health regulations, etc.

- Maintain and update all legal and statutory documentation related to clinic operations.

- Liaise with government authorities and healthcare bodies for audits, inspections, and compliance.

Patient Experience & Customer Service:

- Ensure a patient-friendly environment and responsible for front desk operations, appointment scheduling, and grievance resolution.

- Implement strategies to improve patient satisfaction and overall clinic experience.

- Monitor patient feedback and address concerns timely & effectively.

Safety, Security & Risk Management:

- Ensure the security of clinic premises, including access control and surveillance systems.

- Implement and monitor fire safety protocols, ensuring compliance with safety regulations.

- Implement infection control policies and oversee sanitation protocols.

- Conduct staff training on safety measures and emergency response.

Vendor & Inventory Management:

- Manage contracts with external vendors for housekeeping, security, medical waste disposal, and other non-clinical services.

- Ensure proper procurement and inventory management of medical and non-medical supplies.

- Negotiate agreements for cost-effective procurement without compromising quality.

Budgeting & Cost Control:

- Prepare and manage the administrative budget for clinic operations.

- Monitor expenses and implement cost-saving measures without compromising on the quality.

Leadership & Team Management

- Lead and mentor administrative staff, including front desk, facility managers, and support staff.

- Promote a culture of professionalism, teamwork, and patient-centric service.

- Ensure staff are trained in customer service, compliance, and operational efficiency.

Requirements:

Qualifications:

- MBA in Hospital Administration or similar degree.

- 15 - 20 years of total experience, minimum 5 years should be in a clinic or healthcare facility administration.

- Strong knowledge of clinic operations, healthcare compliances, and patient service management.

- Excellent leadership, communication, and problem-solving skills.

- Ability to manage multiple clinics/sites and work in a fast-paced healthcare environment