Vianam Healthtech - Credit Controller - Accounts Receivable

Key Responsibilities:

- Drive collection activities with a strong focus on achieving targets while upholding excellent customer service standards.

- Aggressively follow up with customers via phone calls and emails regarding overdue amounts to minimize outstanding debts and maintain a minimal loss experience.

- Maintain a comprehensive and accurate database of all transactions related to payment collection and accounts receivables.

- Actively contribute to the improvement of collection strategies to drive continuous enhancement within the collections process.

- Thoroughly research and efficiently resolve payment discrepancies.

- Develop a strong understanding of the internal systems to effectively monitor and resolve overdue cases, and provide proactive assistance to the recovery team for complex case resolution.

- Diligently verify clients and customers who exhibit characteristics of potential payment default.

- Conduct in-person visits to customer locations as required for payment collection or product retrieval.

Skills We Seek:

- Demonstrated proficiency in managing Accounts Receivables, Debit Notes, and Credit Notes.

- Solid knowledge of Vendor Reconciliation processes.

- Advanced Excel skills are essential, including mastery of functions such as VLOOKUP, HLOOKUP, SUM, and IF functions.

- Strong communication and interpersonal skills with the ability to build rapport and negotiate effectively.

- Excellent organizational and time management skills.

- Ability to work independently and manage a portfolio of accounts.

- Strong attention to detail and accuracy.

- A proactive and results-oriented approach to work.

- Ability to handle sensitive situations with professionalism and tact.

Preferred Skills:

- Experience with CRM or accounting software.

- Familiarity with legal procedures related to debt recovery.

- Previous experience in the healthcare industry.