Hiring Senior Manager Service Quality - Facilitate Service Level Agreement (SLA) compliance in all VAC's within the region and avoid service penalties as applicable Full - Implementation and maintenance of Quality & Environment Management System across the given region. Ensure timely reporting of Client & Internal MIS, Ad hoc data/ information & analysis Full - Develop & sustain a culture of continuous improvement in the region through practices like Lean & Six sigma. Promote & implement best practices for all processes. - Ensure reduction in complaints - Ensure reduction in errors Full - Ensure on time reporting with accuracy by developing & implementing formats that ensure no errors Full - Ensuring successful roll out of all projects and processes. - Ensures on time roll out of automation requirement identified & carries out integration of reports Full - Conduct timely audit in the given region in order to check the accuracy & punctuality of reports Full - Research and come up with innovative solutions for Business improvement Full - Conduct necessary certifications for the given region. Full - Sharing best practices & Ensure standardization in process followed with in the region - Measure and improve all performance metric like TAT and Productivity in the region - Ensure Internal & external customer Satisfaction - Ensure development of self & team by enhancing skills & knowledge by way of trainings etc. - Should have complete knowledge & understanding of the methodology on the service level reporting & process - Analysis and improvement of Voice of Customer (VOC), Voice of Mission (VOM) and Complaint Data on on-going basis - Applying for awards for VFS Global of National & International recognition applicable to the region. - Analyze the audit and compliance metrics within the existing & new projects. - Provide information at different levels of the organization, regarding the audit activities and their impact on the business processes. - Judicious use of natural resources - Shall adhere to environment health and safety policy/objectives and guidelines of the organization. Education: Minimum: Graduate or global equivalent degree Additional: Post graduate degree/ MBA or global equivalent degree Knowledge & Key Skills: - Green Belt Trainer Certified - Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness - In-depth knowledge and understanding of systems and processes

Mumbai

VFS Global - Senior Manager - Service Quality 

Job Description for VFS Global - Senior Manager - Service Quality  in VFS Global Services Private Limited in  Mumbai for (10-18) years of experience. Apply Now!