About us : - Vetic is looking for a self-driven, customer-obsessed individual to help us make the best Pet care Ecosystem in India. - If you are an expert in managing multiple stakeholders, setting up processes and having a strong customer-centric approach, then this is the role for you. - We are seeing monthly 2X growth since inception. So expect a very high-growth environment and the complexity associated with it. - You will closely work with founder, CXOs and HODs to strategise Vetic's new initiatives for improving operations and customer experience. Responsibilities - - Plan, strategise, create the operation processes to scale the clinic business to multi-cities across India. - Build the customer success metrices and devise and execute plans to capture the VOC. - Conduct customer surveys, and study customer feedback to identify areas of improvement in pet parents experience. - Maintain and program manage a charter of initiatives. Track progress along each initiative and ensure the completion. Measure the impact of each initiative. - Co-ordinate with internal stakeholders and Product & Tech team to implement changes. - Setup strong processes to ensure implementation of initiatives to improve pet parents experience at scale Who may be best placed for success in this role ? - Candidates who resonate with the introduction. - Candidates with experience at high-growth startups, especially in central roles or customer experience roles - Having 2+ years of Post MBA experience. Note : It's a 6 days a week work from office job

Gurgaon/Gurugram

Vetic - Program Manager - Operations 

Job Description for Vetic - Program Manager - Operations  in Vetic in  Gurgaon/Gurugram for (2-4) years of experience. Apply Now!