Vetic Reviews by Employees

Clinical Manager

Program Manager Responsibilities: Customer Experience Leadership: - Lead and oversee the organization's customer experience initiatives across all clinics, ensuring a consistently high standard of service. - Analyze customer feedback to identify areas for improvement and develop actionable insights to enhance Net Promoter Score (NPS). Team Leadership and Performance Management: - Manage and mentor a team of Customer Support Specialists and Escalation Handling Experts. - Monitor key performance indicators such as Average Handling Time (AHT), missed call percentage, and win-back rate, driving continuous improvement. Program Management: - Maintain and program manage a portfolio of initiatives aimed at enhancing operations and customer experience. - Track the progress of each initiative, ensuring timely completion and measuring the impact on business performance. - Plan and develop operational processes to scale our clinic business across multiple cities in India. - Collaborate with internal stakeholders and the Product & Tech team to implement best practices that enhance customer experience in both clinics and the mobile app.

Gurgaon/Gurugram

Vetic -  Program Manager - Customer Experience 

Job Description for Vetic -  Program Manager - Customer Experience  in Vetic in  Gurgaon/Gurugram for (3-5) years of experience. Apply Now!