Vetic - Program Manager

Key Responsibilities:

- Own end-to-end city launch, activation, and scale-up of Vet-at-Home services across Bangalore

- Drive 0- 1 execution and rapid expansion across key micro-markets

- Take full ownership of ground operations, including supply deployment, scheduling, routing, and service delivery

- Ensure high fulfilment, low cancellations, and fast turnaround times through tight operational control

- Identify demand hotspots and build hyperlocal supply density to improve service reliability and speed

- Conduct deep competitive analysis across pricing, service quality, SLAs, and operating models

- Translate market insights into clear action plans for growth, differentiation, and operational efficiency

- Continuously track competitor moves and adapt city strategy in real time

- Build and scale local partnerships with veterinary clinics, hospitals, pet stores, and ecosystem players

- Leverage partnerships to unlock supply, demand, and brand visibility across Bangalore

- Negotiate and manage partner relationships to drive long-term value

- Identify and execute inorganic growth opportunities (clinic acquisitions, exclusive tie-ups, strategic alliances)

- Lead end-to-end deal cycles-sourcing, evaluation, negotiation, and integration into operations

- Ensure seamless post-acquisition integration into the Vet-at-Home operating model

- Drive on-ground audits, field visits, and quality checks to maintain high service standards

What we're looking for:

- 3-5 years of experience in high-intensity ground ops / city management roles (startup experience strongly preferred)

- Proven track record of owning metrics and hitting aggressive targets in live operations

- Strong understanding of Bangalore's micro-markets, logistics, and demand patterns

- Highly execution-driven with a bias for action and ability to operate in chaos

- Comfortable with data, dashboards, and rapid decision-making

- Ability to hire, manage, and push on-ground teams to deliver outcomes

- Strong problem-solving skills with a "figure it out on the ground" mindset