We are seeking a seasoned Assistant Vice President / General Manager to lead our vertical operations with a focus on Profit & Loss (P&L) management, Business Operations, Delivery, and Account Management. The ideal candidate will possess extensive experience in managing large-scale operations, driving strategic initiatives, expanding client portfolios, and ensuring seamless execution across diverse verticals. This leader will play a crucial role in shaping business strategy, expanding the client base, and optimizing delivery processes while fostering strong relationships at the executive level.

Responsibilities

Leadership in P&L Management: Take full accountability for the profit and loss of the vertical, ensuring financial performance aligns with organizational goals. Drive revenue growth and profitability through strategic resource allocation, cost optimization, and operational efficiency.

Strategic Client Relationship Management: Build and maintain C-suite relationships with key clients, understanding their strategic objectives and tailoring solutions to meet their business needs. Engage with clients regularly to provide executive-level updates, resolve escalations, and ensure long-term partnership growth.

Executive-Level Strategic Planning: Lead the development and execution of strategic plans across multiple accounts and geographies, identifying growth opportunities, and ensuring alignment with overall company objectives.

Executive Liaison (Single Point of Contact): Serve as the senior point of contact between the organization and major clients, ensuring seamless communication and fostering trust at the highest levels.

Operational Excellence: Oversee large-scale delivery operations, ensuring the highest standards of service quality and speed. Lead cross-functional teams to streamline delivery processes, improve client satisfaction, and maintain high success rates in client engagements.

Stakeholder Engagement & Negotiation: Engage with senior stakeholders within client organizations to gather intelligence, understand their evolving needs, and drive business value. Leverage negotiation skills to secure favorable terms in client contracts and service level agreements (SLAs).

Qualifications

- Minimum 16-18 years of experience, with extensive expertise in IT staffing recruitment and operations.

- Strong skills in P&L Management, Delivery Management, Business Operations, and Account Management.

- Industry exposure should fall within Automation, Engineering, or Healthcare.

- Proven ability to build and maintain executive-level relationships.

- Excellent strategic planning and business development skills.

- Strong understanding of market trends and client expectations.

- Educational qualifications: Bachelors degree or higher in a relevant field.

Preferred Skills

- Proficient in financial performance analysis and management reporting.

- Strong negotiation skills and experience in managing client contracts and SLAs.

- Familiarity with industry standards and best practices in IT staffing and business operations.