Job Description:

Role Summary:

Own the end-to-end delivery and scaling of the Banking & Financial Services (BFSI) vertical across India delivery.

You will run a disciplined delivery operating system program governance, margin protection, talent deployment, quality outcomes, and client satisfaction while expanding scope within existing accounts and enabling new wins through strong solution-to-delivery handoffs.

This role requires delivery leadership in securityand resilience-sensitive environments and the ability to build sub-vertical competency across Retail/Commercial Banking, Payments, Insurance, Capital Markets, and FinTech ecosystems.

Key Responsibilities:

BFSI Vertical Build-out (Sub-vertical Capabilities, Offerings, and Competency):

- Build and scale the BFSI vertical by establishing sub-vertical solution and delivery competency across Retail/Commercial Banking, Payments, Insurance, Capital Markets, and FinTech ecosystems.

- Define vertical-specific capabilities (delivery playbooks, accelerators, security/compliance patterns, reference architectures, runbooks for run/ops).

- Create and operationalize solution offerings per sub-vertical (packaged scopes, outcomes, pricing guardrails), in partnership with practice leads (Data/AI, QE/Automation, Cloud/ITO, Product Engineering).

- Build competency depth through training, SMEs, reusable assets, and delivery governance standards, ensuring consistent outcomes across accounts.

Delivery Ownership (Portfolio / Programs / Managed Services):

- Own delivery across BFSI accounts: delivery planning, execution governance, escalations, and client outcomes.

- Drive a standardized delivery model across projects and managed services (run + enhance + optimize).

- Establish service governance: weekly ops reviews, monthly service reviews, and continual improvement plans (CIP).

Rapid Expansion Across Existing Accounts (Land-and-Expand):

- Build account-level expansion plans: whitespace mapping, stakeholder coverage, and quarterly conversion targets.

- Convert expansions via workshops/POVs jointly with Practice Leads/Presales; ensure clean handoff into delivery.

Security, Compliance & Operational Resilience:

- Ensure delivery is securityand resilience-aware: access controls, change control, incident response coordination, and audit readiness aligned to client expectations.

- For payments programs, ensure delivery processes and controls align to PCI DSS expectations for protecting payment account data (as applicable to the client environment).

- Strengthen third-party delivery discipline (vendor/partner oversight, due diligence inputs, documentation) aligned with BFSI thirdparty risk expectations where relevant.

Financial Ownership (GM, Leakage Control, Productivity):

- Own portfolio margin outcomes: GM realization, utilization, pyramid health, estimation variance control, and change-order discipline.

- Implement leakage controls: scope boundaries, acceptance criteria, rate/mix governance, and proactive risk management.

Talent, Capacity & Delivery Governance:

- Build and lead delivery leaders (program managers, delivery managers, engagement leads) and ensure deployable capacity aligned to BFSI demand.

- Drive bench-to-billable conversion and capability depth aligned to vertical roadmap.

Cross-Functional Alignment (Sales / Presales / Practices):

- Run a strong golden thread: solution estimate SoW delivery handoff value realization.

- Partner with practice leaders to assemble squads and accelerators; ensure repeatable delivery patterns and reference harvesting.

Areas of Expertise / Experience:

- Delivery leadership in Banking & Financial Services (BFSI) enterprises and/or FinTech.

- Sub-vertical competency build-out: Banking, Payments, Insurance, Capital Markets, FinTech ecosystem.

- Program governance, escalations, and managed services delivery model.

- Security/compliance-aware delivery discipline; operational resilience mindset; audit readiness.

- Financial rigor: GM, utilization, leakage control, estimation discipline.

- Client leadership: executive communications, QBRs, outcome-based delivery.

Success Metrics (summary KPIs):

- Client outcomes: CSAT/NPS, renewal/retention (for managed services), executive stakeholder confidence.

- Delivery health: on-time delivery, SLA attainment (where applicable), incident/defect trends, escalation rate.

- Security & resilience: change success rate, incident response readiness, audit findings/observations closure (as applicable).

- Financials: GM realization, utilization/pyramid health, estimation variance, change-order capture.

- Expansion: revenue growth within existing accounts via add-on programs and managed services.

- Operational rigor: governance cadence adherence and documentation completeness (where applicable).

Tooling / Operating Systems (preferred):

- Delivery governance: Jira / Azure DevOps, Confluence; MS Project (as needed).

- ITSM (for run/ops): ServiceNow (preferred) / Jira Service Management.

- Reporting: Power BI / Tableau (or equivalent), executive dashboards.

- Security/process controls: change/access control workflows; evidence management practices (as required by clients).

Experience:

- 12-15+ years in delivery leadership; strong background in BFSI accounts/programs preferred.

- Demonstrated ability to run multi-program portfolios with P&L-style delivery accountability.

- Proven record of scaling delivery teams and improving predictability, margin, and client satisfaction.