We enable financial institutions to become digital leaders.

As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day.

Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

About the Job:

- We are hiring a techno-functional leader to own the end- to- end lifecycle of VeriTouch Insurance, our purpose- built CRM solution for the insurance industry.

- This is a senior, global product role, accountable for product strategy, roadmap, market success, and differentiation of a vertical insurance CRM platform.

- You will work across the insurance domain, CRM platforms, AI, and enterprise delivery, collaborating closely with architecture, engineering, data/AI, sales, executive stakeholders and ensure delivery of high-impact CRM capabilities across customer engagement, sales, service, and marketing.

What you will be doing:

- Define and evolve the product vision and roadmap for VeriTouch Insurance, aligned with client needs, regulatory trends, continuous competitive analysis, and market dynamics.

- Own product success in the market, defining and tracking measurable outcomes such as adoption, commercial rollout, utilization, and business impact across regions.

- Lead the application of CRM in insurance- specific use cases such as policyholder lifecycle management, underwriting collaboration, broker/agent engagement, claims servicing and regulatory compliance.

- Prioritize and deliver features across modules including Single Customer View, Contact Center Automation, Sales & Prospect Management, Complaints & Service Requests, Campaign Management, Dashboards and executive reporting by defining and evolving insurance- specific data models, KPIs, and ratios.

- Ensure seamless integration with core insurance systems (e.g, policy administration, claims, underwriting) using APIs and middleware.

- Drive AI- enabled CRM capabilities such as predictive insights, next- best- action, intelligent routing, and agent- assisted workflows, ensuring AI delivers real operational value.

- Own the product backlog and releases, working with agile delivery teams through backlog grooming, sprint planning, UAT, and go- live to ensure predictable, high- quality releases.

- Manage releases across multiple customers, localizations, and regions, promoting fit- and- adapt principles and industrializing reusable capabilities into the core product.

- Monitor and report product KPIs, ensuring transparency on adoption, velocity, utilization, and measurable business impact.

- Collaborate closely with engineering, QA, solution architects, data/AI teams, and sales to ensure delivery excellence and strategic alignment.

- Act as the voice of the customer across insurers, brokers, and internal stakeholders to inform roadmap and prioritization decisions.

- Lead and support pre- sales, RFPs, and executive- level customer engagements, clearly positioning VeriTouch Insurance against other competitors and generic CRM platforms.

- Ensure compliance with industry regulations (e.g GDPR, KYC), support audit readiness, and uphold strong data- governance practices.

What we are looking for:.

- 10+ years of experience in enterprise software, with 5+ years in product management or product leadership roles.

- Deep expertise in insurance CRM data models and workflows, including policy lifecycle, underwriting collaboration, claims, renewals, complaints, and customer servicing.

- Strong understanding of insurance operating models, including agent and broker networks, commission structures, and performance management.

- Experience with enterprise CRM platforms (e.g Microsoft Dynamics 365, Salesforce) and designing vertical insurance CRM capabilities beyond out- of- the- box features.

- Ability to define clean functional boundaries between CRM and core insurance systems (policy administration, underwriting, claims) and drive effective integration.

- Proven experience working with cross- functional teams (engineering, architecture, data/AI, QA, sales) in enterprise, regulated environments.

- Demonstrated success delivering commercially adopted, scalable enterprise products.

- Strong communication, prioritization, and stakeholder- management skills, with the ability to engage confidently at executive, customer, and delivery levels.

- Strong product ownership mindset with a high degree of accountability, self- driven onboarding, and proven experience defining success metrics and driving adoption and commercial impact.

What we are offering?

- Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication!.

- Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support.

We care you!.

Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself.

Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies.

Your skills will shape the future of our industry.

Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.

Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity.

Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events.

Special information sharing environment where you can update & align yourself.

About VeriPark:

We are a global technology company with more than two decades of expertise in the Financial Services industry.

Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels.

We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 1000+ colleagues are serving customers in more than 30 countries worldwide.

https://www.veripark.com.