Role Overview:

This role is based in either Indore or Pune, India. To support our North American Professional Services team and customers, your standard working hours will be 3:00 PM to 12:00 AM IST. The role follows a split-shift model, allowing you to work in-office during the first part of your shift and transition home in the evening (typically around 8:30 PM, with approximately 30 minutes allocated for your commute) to complete the remainder of your shift remotely. From time to time, a later shift of 5:00 PM to 2:00 AM IST may be required to accommodate customer meetings or other business needs. The role may also require occasional travel to our Indore office, typically 1 - 2 times per quarter.

The Manager, PS role is an important member of the Professional Services management team. You are responsible for leading a team who deliver professional services for our customers.

How You'll Make an Impact:

- Lead a team of 10-15 people who deliver professional services projects, ensuring we deliver a world class customer experience and effective business outcomes.

- Provide your Vena team product & solutioning advice and participating in customers calls that are strategic or in an escalated state.

- Achieve utilization target for yourself personally and support North American practice leaders by maximizing utilization of PS India resources.

- Hire, coach and grow the team.

- Provide 1-on-1 guidance and regular feedback focused on employee growth.

- Maintain close alignment with Practice Leaders in North America and UK on project & people performance, project escalations and trends you observe within the PS India team.

- Concise and frequent communications ensure the team operates efficiently.

- Identify, facilitate and/or contribute to departmental initiatives that help scale the company such as methodology improvements, rollout of new tools and team enablement sessions.

- Collaborate with Account Management, Customer Adoption Management, Product Management and Sales as needed.

We'd Love to see:

- 6+ years experience in a customer-facing implementation delivery team, of which 3+ years are with CPM/EPM products doing technical architecture and solutioning related to budgeting, reporting and consolidations.

- 3+ years experience leading a team of direct reports, including facilitating career growth conversations.

- Experience leading initiatives that drive business improvements and efficiencies.

- Clear and concise communicator both internally and externally, across all levels of an organization.

- Highly organized, with the ability to manage shifting priorities in a fast-paced environment, and maintain a calm demeanor throughout.

- Demonstrated resourcefulness and ability to be a self starter.

- Ability to drive results while motivating a team to evolve and mature as goals evolve.

- Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies.

Compensation:

- Base salary range 3,860,298 - 5,222,756 INR.

- Our salaries are tailored to roles, levels and locations.

- Your individual pay within this range is influenced by factors like work location, skills, experience and education.

- As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels.

- For specifics, your recruiter will provide details and address any questions during the hiring process.