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VAYUZ Technologies Reviews by Employees

Product Engineer

Business Consultant

Production Engineer

Associate Consultant

- We are seeking an experienced and driven Head of Customer Support Performance to lead and optimize our customer service operations. - This strategic role is critical to ensure customer support becomes a key competitive advantage. Key Responsibilities: - Achieve and maintain key support KPIs, including First Response Time (FRT), Average Handling Time (AHT), and Customer Satisfaction (CSAT). - Ensure operational efficiency by monitoring and optimizing support-related costs. - Maintain the right balance of team headcount and performance quality to meet business demands. What We Value (Traits That Matter): - High levels of proactivity and a strong sense of ownership. - Structured thinking, logical reasoning, and strong analytical capabilities. - Hands-on approach and comfort with conducting on-ground process evaluations. - Genuine passion for mentoring, developing talent, and supporting others. What You Bring (Competencies That Matter): - 3-5 years of proven leadership experience in a customer support head role, preferably in B2C or online services. - In-depth understanding of contact center operations, KPIs, and process optimization. - Strong team management skills to maintain staffing levels, motivation, and service excellence. - Experience in improving key customer loyalty metrics such as Net Promoter Score (NPS). - Excellent cross-functional collaboration skills to work effectively across departments. - Ability to handle high-pressure situations and resolve conflicts constructively. Bonus Points (Preferred Qualifications): - Prior experience working in cross-cultural teams. - Familiarity with chat-based support platforms. - Exposure to process automation, especially involving AI-driven tools. Industry Preference: - Open to all industries - B2B, B2C, SaaS, e-commerce, hospitality, fintech, etc. - We are looking for someone with a strong problem-solving mindset, customer empathy, and process orientation regardless of domain background.

Mumbai

VAYUZ Technologies - Head - Customer Support 

Job Description for VAYUZ Technologies - Head - Customer Support  in VAYUZ Technologies in  Mumbai for (8-12) years of experience. Apply Now!