About the job

Optimized Job Post Project Delivery & Vendor Relations Manager (Remote India)

Job Title: Project Delivery & Vendor Relations Manager (Remote India)

Location: Remote Anywhere in India

Experience Required: 5 to 7 years (Minimum 2 years in team leadership/management)

Job Type: Full-time, Remote

About the Role

We are Vanan Online Services, Inc., a global leader in transcription, translation, captioning, and related services.

Were looking for an experienced Project Delivery & Vendor Relations Manager to lead our vendor operations, manage project execution, and ensure the highest standards of quality and customer satisfaction.

This is a remote position open to candidates across India who are skilled in managing people, processes, and partnerships across global time zones.

What Youll Do

Vendor & Resource Management

- Manage and maintain relationships with vendors worldwide.

- Hire and onboard new vendors/resources to meet service demand.

- Keep vendor availability aligned with incoming project requirements.

- Negotiate and control vendor costs within budget.

- Evaluate the quality of work delivered by vendors to ensure we only work with the best for top-quality output.

Team & Project Operations

- Lead the production/project coordination team to ensure smooth and timely project delivery.

- Monitor performance, provide coaching, and give constructive feedback.

- Handle performance appraisals and manage attrition.

- Coordinate with clients (including US-based) to understand requirements and give updates.

- Manage escalations and resolve them promptly.

Quality Management

- Oversee Quality Issues (QI) and Request-for-Changes (RFC) to prevent customer dissatisfaction or refunds.

- Identify recurring issues and implement solutions.

Research & Process Improvement

- Keep track of industry trends and client needs.

- Suggest process improvements to increase efficiency, quality, and client satisfaction.

What Were Looking For

- 5 to 7 years of relevant experience with at least 2 years in team management.

- Excellent written and verbal communication skills.

- Proven success in vendor management, vendor hiring, and project coordination.

- Strong background in quality management and performance evaluation.

- Client-facing skills to handle escalations professionally.

- Experience with remote collaboration tools (Microsoft Teams, Google Meet, CRMs).

Bonus Points For

- Experience in service-based industries like translation, transcription, or BPO/KPO.

- International client handling experience.

- Budget and cost control expertise.

Important Note on Experience

This role is ideal for candidates with 5 to 7 years of relevant experience. While we appreciate experienced professionals, those with 10+ years and significantly higher salary expectations may find this roles scope and budget less suitable