Valuestream - Customer Experience Specialist - Presales

Customer Experience Specialist

Job Description

Location: Bangalore (Work from Office)

Shift: Day Shift (No Night Shifts), Rotational shifts

Working Days: 6 days/week

Job Type: Full-time, On-site

Cab Facility: Not provided

Salary CTC - UptoRs.8 LPA

About the Opportunity:

We are looking for high-caliber, articulate, and customer-focused Pre-Sales Specialists to join our premium Health & Life Insurance vertical. This role is ideal for individuals who possess exceptional communication finesse, persuasive abilities, and a consultative approach.

Key Responsibilities:

- Conduct consultative interactions with potential customers.

- Perform detailed need analysis and recommend best-fit solutions.

- Provide product information and clarify policy-related queries.

- Warm-transfer qualified leads to the Sales/Advisory team.

- Identify up-selling and cross-selling opportunities.

- Maintain CRM accuracy and ensure premium customer experience.

Requirements:

- Education: Any Graduate / Any Postgraduate

- Experience: 0 - 5 or above years (Freshers with great communication skills can apply)

- Languages: Excellent and Strong communication skills in English & any regional languages like Hindi, Bengali, Marathi, Kannada, Tamil, Telugu, Malayalam

Key Competencies:

- Elite-level communication with clarity and warmth

- Strong listening and customer-first mindset

- Ability to manage complex queries

- Excellent objection handling and relationship skills

- High level of professionalism and confidence

Why Join Us?

- Premium voice process with Day Shifts - enjoy work-life balance

- Strong growth and learning opportunities

- Vibrant and collaborative team culture

- Great learning experience

- Best-in-industry compensation