Valtech - Senior Technical Consultant - Retail & Luxury

ROLE PURPOSE

We are seeking a senior Retail and Luxury Retail Technical Consultant to act as the techno functional advisor and front face of the retail practice for clients. This role connects retail business ambition with technology strategy, helping retailers, fashion houses, lifestyle brands, beauty players and luxury clients modernizing customer experience, store operations, commerce, data and operating models.

The consultant will shape transformation conversations before solutioning begins, translate emerging technologies into practical MVPs and proofs of value, and convert innovation into measurable business outcomes and qualified growth opportunities. The role requires strong retail business acumen, luxury-sector sensitivity, executive storytelling and the ability to work seamlessly across onshore and offshore stakeholders.

STRATEGIC MANDATE

- Client advisor: Lead C-level and senior stakeholder conversations across digital, commerce, store operations, marketing, merchandising, technology, supply chain and customer experience.

- Luxury retail experience lens: Shape technology strategy around brand DNA, exclusivity, high-touch service, privacy, premium fulfilment, clienteling and elevated boutique experiences.

- Innovation-to-business ownership: Understand new technologies, identify commercially relevant use cases, build MVPs or proofs of value, and convert them into transformation roadmaps and business pipeline.

- Retail: Strong Participation and drive the client workshops, innovation showcases, community retail shows, industry forums, partner events and executive roundtables.

- Business value leadership: Anchor recommendations in ROI, revenue growth, conversion, average order value, customer lifetime value, loyalty, faster checkout, operational efficiency and cost-to-serve reduction.

KEY RESPONSIBILITIES :

1. Client Relationship Leadership-Liaison with offshore and onshore Leadership and executives:

- Act as the strategic front face for retail and luxury retail clients, building trusted advisory relationships with Client directors and C-suite, in collaboration with onsite and offshore leadership.

- Lead transformation discovery, executive workshops, value-assessment sessions and future-state visioning across commerce, stores, customer experience, data and operations.

- Translate complex technology choices into clear business decisions, helping clients understand what to prioritize, why it matters and how value will be realized.

- Transformation roadmaps and investment cases that position Valtech as a consultative retail transformation partner.

2. Retail and Luxury Domain Strategy- Liaison with offshore and onshore Leadership and executives:

- Advise clients on omnichannel retail, unified commerce, store-of-the-future, boutique operations, assisted selling, clienteling, loyalty, personalization and order orchestration etc.

- Bring luxury-specific advisory depth across VIP journeys, private clienteling, appointment shopping, concierge service, brand storytelling, premium returns, controlled distribution and white-glove fulfilment.

- Assess current-state operating models and define future-state capabilities across POS, OMS, PIM/DAM, ERP, CRM, CDP, loyalty, inventory visibility, etc.

- Identify friction points across the customer journey - discovery, purchase, fulfilment, service, returns and loyalty - and recommend business and technology interventions.

3. Technology Strategy, MVP and Innovation Commercialization:

- Track emerging retail technologies and translate them into practical propositions, demos, MVPs and proofs of value for clients.

- Shape MVP concepts across AI-driven personalization, GenAI associate assistance, AI stylist, clienteling assistant, demand forecasting, next-best-action, intelligent search, virtual try-on, RFID inventory visibility and frictionless checkout.

- Partner with Sales, Solution Architects, UX, Data/AI, Engineering and Delivery to move ideas from opportunity framing to solution direction, proposal content and pilot execution.

- Create value hypotheses, KPI frameworks and adoption plans to help clients scale successful MVPs into enterprise transformation programs.

4. Store Experience, Faster Checkout and Customer Journey Transformation:

- Drive faster, premium and frictionless checkout journeys using mobile POS, associate-assisted checkout, self-checkout, scan-and-go, tap-to-pay, digital wallets, unified baskets and queue-busting models.

- Improve store associate productivity through clienteling tools, customer 360, guided selling, inventory lookup, endless aisle and appointment management.

- Enable seamless cross-channel journeys such as buy online pickup in store, reserve online try in store, ship-from-store, returns in store, loyalty recognition and personalized aftercare.

- Balance operational efficiency with luxury service expectations, ensuring speed does not compromise exclusivity, personal attention or brand experience.

5. Market Presence, Retail Community and Business Development:

- Represent the retail practice at community retail shows, luxury retail forums, partner events, industry roundtables and client innovation days.

- Bring market insights back into Valtech propositions, thought leadership, account planning and retail practice development.

- Support RFPs, RFIs, proposals and transformation pursuits with outcome-based narratives, value cases, differentiators and executive messaging.

- Identify whitespace opportunities across existing and new accounts, using MVPs and industry points of view to create demand and bring business.

6. Global Collaboration and Stakeholder Alignment:

- Work collaboratively with onshore and offshore stakeholders across advisory, architecture, UX, data, engineering, delivery, QA, sales and account leadership.

- Bridge business strategy and delivery readiness by converting executive objectives into capability maps, prioritized roadmaps, MVP backlogs and measurable success outcomes.

- Influence consulting mindset across cross-functional teams, creating alignment between client ambition, commercial priorities, technical feasibility and delivery execution.

- Promote a collaborative mindset, knowledge sharing and consulting discipline across the global retail team.

REQUIRED EXPERIENCE AND QUALIFICATIONS

- 15-20 years of experience across retail, luxury retail, digital commerce, business transformation, technology consulting or strategic advisory roles.

- Proven track record advising senior retail stakeholders and influencing customer directors and executives with in organization (onshore and offshore) and customer.

- Deep understanding of retail operating models across commerce, stores, merchandising, fulfilment, loyalty, supply chain and customer experience.

- Strong exposure to fashion, luxury, lifestyle, beauty, jewelry and premium retail environments is highly desirable.

- Ability to connect business priorities with technology direction, commercial value, operating-model change and adoption readiness.

- Experience shaping MVPs, proofs of concept, business cases, ROI models, RFP responses and executive-level transformation proposals.

- Excellent communication, stakeholder management and executive storytelling skills, with the ability to simplify complexity and build trust through substance.

- Bachelor degree in business, technology, engineering or a related field; MBA or equivalent strategic business qualification is advantageous.