Experience:

- 4-6 years' total experience in Loss Prevention, Inventory Control, Internal Audit or Store Operations, preferably in Retail / FMCG / Consumer Businesses.

- Hands-on exposure to stock audits, shrinkage analysis, RCA & ATR, insurance claims, store investigations, and store visit audits.

- Other Leadership experience in managing teams and reducing losses.

Education: Graduate / Post-Graduate in Commerce / Business Administration / Finance / Retail Management or equivalent.

Nice to have: Certifications in Risk Management/Forensics; Advanced Data Analysis.

Job Purpose:

To own and drive shrinkage control and loss prevention across assigned stores/regions by:.

- Leading stock audit processes and shrinkage analytics,.

- Conducting RCA and ensuring timely ATR/CAPA closure,.

- Overseeing insurance-related documentation and claims,.

- Conducting store visits, investigations, and LP compliance checks.

- The role closely partners with Operations, Finance, Audit and HR to protect company assets and reduce losses.

Key Responsibilities:

- Shrinkage Control & LP Governance.

- Track and own shrinkage KPIs (% shrinkage) for stores/regions/warehouses.

- Analyze store-wise /region-wise /category-wise shrinkage trends and identify high-risk locations and patterns.

- Implement shrinkage control plans with Store Managers /Regional Managers.

- Support development and periodic revision of Loss Prevention SOPs, checklists and control frameworks for stores and DCs.

- Conduct risk assessments for existing and new stores/warehouses and recommend preventive controls.

Stock Audit & Report Management:

- Plan and support cycle counts, surprise audits and periodic stock take at stores and warehouses.

- Ensure accurate and timely Stock Audit Report generation, including variance analysis and commentary.

- Reconcile stock differences and highlight abnormal losses, negative stocks, and process breakdowns.

- Maintain shrinkage and audit MIS/dashboards; provide inputs for management reviews and regional meetings.

- Use ERP/POS data ( Ginesys or similar) and Advanced data analytics to generate and act upon exception reports and analytics.

RCA & ATR Closure:

- Conduct Root Cause Analysis (RCA) for high shrinkage, repeated audit observations and major incidents.

- Prepare Action Taken Reports (ATR) in consultation with store/operations teams.

- Follow up rigorously to ensure time-bound closure of key action items; escalate chronic non-compliances.

- Document learnings and contribute to preventive controls and process improvements.

Insurance & Risk Coverage Support:

- Coordinate insurance documentation and coverage for stores/warehouses (stocks, assets, burglary/fire etc.

- File, track and follow up on insurance claims arising from shortages, theft, fire or other insurance -events.

- Liaise with insurers/brokers and internal stakeholders for timely processing and settlement of claims.

- Capture claim trends and feed them back into shrinkage and risk mitigation strategies.

Store Visits, Compliance & LP Tools:

- Conduct regular store and warehouse visits to review compliance with LP SOPs and physical security standards.

- Review adequacy and usage of CCTV, EAS, access control, locking systems and other LP tools.

- Develop & Use exception-based reports to detect and prevent losses.

- Recommend corrective and preventive actions and track their implementation.

Incident Management & Investigations:

- Ensure timely recording and escalation of incidents related to theft, fraud, misconduct and major process violations.

- Conduct / support investigations - evidence collection, CCTV review, interviews, documentation of findings.

- Work with Law Enforcement Authorities, HR, Legal and Operations on disciplinary actions or legal recourse, where required

- Maintain an incident & investigation register; analyze patterns and propose systemic fixes.

Training, Awareness & Stakeholder Management:

- Conduct training and refreshers for Store & Warehouse teams on shrinkage control and LP SOPs.

- Run awareness campaigns on ethics, code of conduct and financial impact of shrinkage.

- Act as a business partner to Operations/Finance, providing insights and recommendations on LP issues.

- Where applicable, guide field LP executives/auditors on audit quality, investigation standards and reporting.

Core Deliverables:

- Store/region-wise Shrinkage reports with RCA and action plans.

- Stock Audit Reports, variance analyses and closure status.

- RCA & ATR trackers with on-time closure of critical issues.

- Insurance claim documentation and tracking files.

- Store visit reports with LP compliance scores and recommendations.