ServiceNow Solution & Technical Architect:

Experience: 12 - 16 years | ServiceNow Architecture | AI - enabled Implementations

Role Overview:

We are looking for an experienced ServiceNow Solution & Technical Architect to lead architecture, solution design, and technical delivery across enterprise ServiceNow implementations.

The candidate should combine strong platform architecture experience with hands-on implementation knowledge, customer - facing solution leadership, and practical exposure to ServiceNow AI capabilities, particularly Now Assist.

The architect will translate business needs into secure, scalable, supportable, and value - driven ServiceNow solutions while guiding implementation teams through delivery.

Key Responsibilities:

- Own end - to - end solution and technical architecture for ServiceNow implementations, upgrades, enhancements, and transformation programs.

- Lead architecture and design across ITSM, ITOM, CSM, HRSD, CMDB/CSDM, and broader ServiceNow platform capabilities.

- Design and guide implementation of Now Assist and other ServiceNow AI capabilities, including use - case selection, solution configuration, data and knowledge readiness, security controls, testing, adoption, and value realization.

- Conduct discovery and solution workshops with business, technology, security, architecture, and operations stakeholders.

- Translate business and non - functional requirements into high - level and detailed solution designs, integration patterns, data models, and implementation roadmaps.

- Provide technical direction for configurations, customizations, scoped applications, workflows, integrations, automation, and platform extensions.

- Define integration architecture using REST/SOAP APIs, IntegrationHub, MID Server, event - driven patterns, and other appropriate enterprise integration approaches.

- Review solution designs and code, identify technical risks, manage technical debt, and ensure alignment with ServiceNow leading practices and upgrade - safe design principles.

- Establish architecture governance covering security, performance, scalability, data privacy, supportability, auditability, and responsible use of AI.

- Partner with delivery managers, product owners, functional consultants, developers, and customer architects to resolve design decisions and delivery dependencies.

- Support pre - sales and solutioning activities through estimates, proposals, demonstrations, architecture presentations, and technical responses.

- Mentor technical teams and contribute reusable architecture patterns, accelerators, standards, and knowledge assets.

Mandatory Qualifications and Experience:

- 12 - 16 years of total IT experience, with substantial experience delivering ServiceNow solutions.

- Proven experience performing both ServiceNow Solution Architect and Technical Architect responsibilities on enterprise implementations.

- Strong hands - on understanding of the ServiceNow platform, with the ability to review configurations, customizations, integrations, and code, as well as assess the data model, security, and deployment lifecycle.

- Proven architecture and implementation experience across ITSM, ITOM, CSM, HRSD, and CMDB, including a strong understanding of the Common Service Data Model (CSDM).

- Implementation experience with Now Assist and/or other ServiceNow AI capabilities in a client or enterprise environment.

- Basic working knowledge of AI and Generative AI concepts, including prompts, grounding and knowledge sources, data privacy, hallucination risks, human oversight, testing, and responsible AI.

- Deep AI engineering, model training, or data science expertise is not required.

- Experience leading customer workshops, architecture discussions, design reviews, and technical governance forums.

- Ability to create clear architecture diagrams, solution design documents, integration specifications, estimates, assumptions, risks, and technical roadmaps.

- Strong communication, stakeholder management, problem - solving, and technical leadership skills.

Preferred Qualifications:

- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).

- Mandatory certifications: ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist - IT Service Management (CIS - ITSM), and at least one additional ServiceNow Certified Implementation Specialist (CIS) certification.

- Hands - on experience implementing Model Context Protocol (MCP) based integrations or building ServiceNow - connected solutions using MCP.

- This is desirable, not mandatory.

- Exposure to AI integration patterns, LLM APIs, AI SDKs, retrieval - augmented generation (RAG), or external AI platforms, without an expectation of deep AI specialization.

- Experience in consulting, managed services, or large - scale enterprise transformation programs.

- Pre - sales and solutioning experience, including proposals, demonstrations, effort estimation, and solution defense, is preferred but not mandatory.