USIL Technologies - SAP Service Delivery Manager

Position Summary:

We are seeking an experienced SAP Service Delivery Manager to lead the delivery of SAP application services for strategic enterprise customers. This role is responsible for ensuring consistent, high-quality delivery across multiple SAP functional, technical, and enterprise application service areas while serving as the primary customer interface for service delivery, governance, operational excellence, and continuous improvement.

Key Responsibilities:

- Own end-to-end delivery of SAP managed services for assigned customer engagements.

- Ensure compliance with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards.

- Lead operational reviews, service governance meetings, and executive status reviews.

- Build and maintain strong relationships with customer business and IT stakeholders.

- Manage delivery across multiple SAP technologies including SAP S/4HANA, SAP PP/DS, SAP Basis, and SAP Security & GRC.

- Lead transition of new SAP services into managed support.

- Plan resource capacity and optimize utilization while maintaining delivery quality.

- Drive automation, process optimization, and continuous improvement initiatives.

Required Qualifications:

- Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related discipline.

- 1012 years of IT industry experience.

- Minimum 8 years of experience managing SAP Managed Services, Application Support, or SAP Service Delivery engagements.

- Experience managing SAP services for large enterprise customers.

- Experience leading globally distributed cross-functional teams.

- Excellent leadership, communication, stakeholder management, and problem-solving skills.

Preferred Certifications:

- PMP or PRINCE2, ITIL Foundation / ITIL Managing Professional, SAP Activate Project Manager, Scrum Master Certification, SAFe Agilist.