Urban Company - Senior Manager - Business Operations

Senior Manager - Business Operations

About Urban Company:

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their homes and at a time of their choosing.

We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

What You'll Do:

The most common question asked is, 'What does a typical day in the life of an SCM look like?'

To answer that in brevity, no two days will be the same for you in this role:

- Scale the category volumes and revenues across your geographies, while ensuring superlative customer and partner experience at scale.

In addition to maintaining operational excellence for your set of cities on a daily basis, you will also be expected to take charge of key central growth tracks for the category over time:

- Sustainable and profitable growth

- Building customer and partner love at scale

- Leading a team from the front and empowering them to win based on UC's values

- Collaboration with cross-functional teams to ensure swift and robust execution.

You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. If you're an entrepreneur/intrapreneur at heart, then this is an opportunity for you to grab with both hands.

What We Need:

- Minimum 1-4 years of experience in an ops-related/consulting/strategy role.

- Demonstrated leadership of teams and projects - the ability to influence and lead.

- Someone who can deliver under tight timelines

- Super energetic, loves challenges and solving them.

What can you expect:

- Purpose-led mission to transform the lives of partners while building a category-defining company

- Empowering work environment with high ownership, trust, and opportunities to learn and grow

- A culture of mentorship, collaboration, and innovation

- A technology-first mindset

- Employee benefits to meet all your well-being needs