Urban Company - Senior Category Field Operations Manager - Insta Help

About the Company:

Urban Company is a leading technology platform that connects customers with trusted professionals for a wide range of home services. From beauty and wellness to home repairs and maintenance, we deliver high-quality, reliable services at the customer's convenience.

Founded in 2014 (formerly UrbanClap), the company was built to transform an unorganized and fragmented home services industry. With a strong focus on customer love, partner empowerment, and a technology-first approach, Urban Company continues to redefine service delivery standards while enabling service professionals to build sustainable livelihoods.

About the Role:

As a Senior Category Field Operations Manager - Insta Help, you will lead and optimize on-ground operations for fast-response, high-frequency service categories. The role demands a strong focus on speed, reliability, partner performance, and customer experience in a dynamic, real-time service environment.

Key Responsibilities

Required Skillset

1. Experience in on-ground operations, hyperlocal logistics, or quick-service environments

2. Excellent stakeholder management and leadership skills

3. Ability to thrive in a fast-paced, high-ownership environment

4. Strong analytical mindset with the ability to derive insights from operational data and drive decisions

5. Understanding of supply-demand dynamics and partner lifecycle management

6. Strong problem-solving approach with a bias for action

7. Degree in Engineering, Operations, Supply Chain, or related field

8. 2-5 years of relevant experience in operations, logistics, or service delivery

What can you expect:

- A great work environment with massive ownership and growth opportunities.

- Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession

- A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change

- Growth opportunities within UC via our robust internal mobility program

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.