upGrad - Head/Associate Director - Learning Experience - Study Abroad - IIM/ISB/MDI/FMS

Job Title : Learning experience Head Role Study Abroad @ upGrad.

Overview :

- We are looking for a highly analytical leader to own revenue and after-sales operations, while continuously improving the customer journey and conversion funnel.

- The role involves leading large teams, managing escalations, driving product improvements, and building partnerships with universities and vendors to scale operations efficiently.

Key Responsibilities.

- Own revenue outcomes and improve conversion across key stages of the customer funnel.

- Lead and manage large after-sales operations teams to ensure high customer satisfaction and operational efficiency.

- Handle critical escalations and implement systemic fixes to improve customer experience.

- Drive product enhancements by identifying customer journey gaps and working with product/tech teams.

- Build and manage partnerships with universities and vendors to support business growth.

- Leverage data, Excel, and AI tools to drive insights, automation, and. operational improvements.

Requirements :

- Graduate/Postgraduate from a Tier 1 college.

- Proven experience leading large teams and managing revenue-linked operations.

- Strong problem-solving and analytical skills.

- Advanced Excel skills and comfort using AI tools in day-to-day work.

- Ability to drive cross-functional initiatives and scale processes.