Free meal

Health insurance

Job/Soft skill training

Cafeteria

Professional degree assistance

Office cab/shuttle

Office gym

Course reimbursements

Annual leaves

Rewards & recognition

Paternity leaves

Life insurance

Maternity leaves

Performance bonus

Stock options

upGrad Reviews by Employees

Admission Counsellor

Academic Counsellor

Senior Associate

Business Development Executive

Sales Executive

Senior Academic Counsellor

Associate

HR Executive

Senior Admission Counsellor

Assistant Manager

Sales Manager

Inside Sales Executive

Business Development Manager

Manager

Relationship Manager

Senior Business Development Executive

Program Manager

Customer Service Executive

Business Development Associate

Program Associate

Senior Manager

Operations Associate

Inbound Executive

Senior Software Engineer

Senior Admissions Counselor

Content Strategist

HR Manager

IT Engineer

Student Success Manager

Senior Recruitment Specialist

Sr. Admission Counselor

Team Manager

Operations Manager

Customer Success Manager

Senior Admissions Counsellor

Channel Sales Manager

Software Engineer

Counsellor

Senior Executive

Deputy Manager

Talent Acquisition Specialist

Content Writer

Recruitment Specialist

Inside Sales Specialist

HR Executive Recruiter

Project Manager

Team Lead

Quality Analyst

Product Manager

Senior Counsellor

Education Counsellor

Academic Associate

Career Coach

Consultant

Learning Consultant

Marketing Manager

Operations Executive

Copywriter

Network Engineer

Delivery Associate

Senior Sales Manager

Area Business Manager 

Recruitment Consultant

Lead Engineer

Data Analyst

Senior Business Development Manager

Associate Program Manager

Software Developer

Assistant Program Manager

Senior Associate Operations

Intern

Sales Associate

Senior Business Development Associate

HR Recruiter

Process Associate

Senior Sales Executive

Software Engineer II

Marketing Executive

Senior Talent Acquisition Specialist

Director

Regional Head Sales

Technical Lead

Sales Team Leader

Academic Coordinator

Center Manager

Sales

Content Manager

Admission Officer

Student Counsellor

Associate Consultant

Admission Associate

Recruiter Specialist

Academic Consultant

What You Would Be Doing: - Understand the expectations of all stakeholders from the program and achieve its goals - Ensuring team members are updated about the latest in the program through internal communication. - Analyse performance of Team members on different program elements and propose interventions to improve lagging metrics - Share weekly/Monthly reports with Stakeholders - Lead and manage the Student Success and delivery team to ensure smooth Operation of Programs - Manage day-to-day operations and own TATs for customer issue resolution. - Conduct resource planning & hire, coach and provide training to personnel to maintain high customer service standards. What We Are Looking For: - 3-years+ of experience, preferably in a customer success role. Managing team - Good Interpersonal and Communication Skills - Excellent organizational skills, verbal, and written communication skills - Proven experience of leading a service driven support team operation through periods of significant growth or change. - High customer centricity, to understand student expectations and support them to achieve their goals and Ensuring team achieve their Targets. - Prior experience in setting up processes & managing customer support team. - Ability to create buy-in and drive multiple stakeholders. - Ability to structure, design & execute processes - Ability to conduct deep-dive analysis on customer feedback and strategizing next steps - Flexibility to take up ad-hoc tasks/initiatives - Focused result orientation

Mumbai

upGrad - Assistant Manager - Customer Service 

Job Description for upGrad - Assistant Manager - Customer Service  in Upgrad Education Private Limited in  Mumbai for (3-8) years of experience. Apply Now!

upGrad - Assistant Manager - Customer Service  | iimjobs.com