Unloadbox - Operations Head - IIM/FMS/MDI/XLRI

Operations Head (Only MBA-Full time with Tier 1 Institute)

About the Role :

We are building a fast-growing, multi-brand retail business and are looking for someone who can own, scale, and lead operations end-to-end. This is not a maintenance role - its for someone who thrives in a high-growth, high-ownership environment, loves solving problems on the ground, and can turn strategy into execution across teams.

What Youll Own :

1. Business Ownership & Growth :

- End-to-end ownership of retail operations with full P&L accountability.

- Drive revenue, improve margins, and unlock growth opportunities.

2. Operations at Scale :

- Build and streamline processes across multiple brands.

- Ensure strong SOP adherence while continuously improving efficiency and execution.

3. Sales & Performance Engine :

- Track and improve key metrics like conversion, ATV, productivity, and store performance.

- Bring a sharp, data-driven approach to decision making.

4. Team Leadership :

- Lead from the front - manage Area Managers and store teams, build a strong leadership pipeline, and create a high-performance culture.

5. Cross-Functional Impact :

- Work closely with HR on hiring, retention, and culture.

- Partner with Marketing to drive footfall, local campaigns, and customer engagement.

6. Customer Experience :

- Ensure a consistent, high-quality customer experience across brands.

- Continuously raise the bar on service and in-store execution.

What Were Looking For :

- MBA from a Tier 1 B-School (mandatory)

- 5 - 7 years of experience in retail, e-commerce, or omnichannel businesses

- Experience managing multi-brand or multi-location retail operations

- Strong understanding of retail metrics, store operations, and team management

- Someone who is hands-on, execution-focused, and comfortable in a fast-paced environment

- High ownership mindset with the ability to build and scale teams