Uniworld Logistics - Air Exports Pricing Manager - Freight Forwarding

Job Role:

Assistant Manager - Air Exports & Pricing (Freight Forwarding Only)

Location:

Uniworld Logistics, #3H & 4H Rushabh Chambers, off Makwana Road, Marol, Andheri East, Mumbai, 400059, India.

Experience Required:

6 years Minimum of hands-on experience in Air Exports within the Freight Forwarding industry, including experience in Air Export Pricing, Customer Service, and Documentation.

Key Responsibilities and Deliverables:

1. Air Export Pricing:

- Obtain competitive freight rates from airlines, consolidators, and agents.

- Prepare and submit quotations to customers promptly.

- Negotiate rates with carriers to ensure profitability and competitiveness.

- Monitor market trends and airline rate changes periodically.

- Maintain a rate database for reference and benchmarking.

2. Customer Service:

- Act as the primary point of contact for key air export customers.

- Handle pre-shipment to post-shipment inquiries and provide shipment status updates.

- Ensure timely resolution of client queries and escalations.

- Maintain high levels of client satisfaction through proactive communication and service excellence.

- Coordinate with internal teams and overseas agents to meet customer expectations.

3. Documentation:

- Oversee the preparation of shipping documents such as HAWB, MAWB, invoices, and packing lists.

- Ensure accuracy and compliance of documentation as per customs and airline regulations.

- Coordinate with CHA and regulatory bodies for smooth clearance and dispatch.

- Maintain organized records of all shipment-related documents for audit and compliance purposes.

4. MIS Reports & Data Management:

- Generate and submit periodic MIS reports (daily/weekly/monthly) to management.

- Track KPIs such as volume handled, service levels, and customer feedback.

- Provide data insights and analytics for decision-making and performance improvement.

- Maintain shipment tracking systems and ensure data accuracy.