Head Operations | Broking Business

Role Purpose:

Lead and manage end-to-end operations for the broking business, ensuring seamless, scalable and compliant execution across client onboarding, trading operations, settlements, risk controls, reconciliation, corporate actions, service operations and regulatory requirements.

Key Responsibilities:

- Own end-to-end broking operations across the trade lifecycle order execution, trade processing, confirmation, settlement and reconciliation.

- Lead client onboarding/KYC, account opening, documentation, activation and account maintenance processes.

- Ensure accurate and timely trade settlement, pay-in/pay-out, funds and securities reconciliation.

- Oversee coordination with exchanges, clearing corporations, depositories, banks, custodians and other external partners.

- Establish strong operational controls, SOPs, maker-checker mechanisms and risk controls to minimise errors, fraud and operational losses.

- Ensure compliance with applicable SEBI, exchange, clearing corporation, depository and other regulatory requirements.

- Manage operational aspects of corporate actions, pledges/unpledges, transfers, account closures and other client transactions.

- Drive process automation, digitisation and straight-through processing to improve TAT and reduce manual intervention.

- Monitor operational MIS, KPIs, ageing, exceptions, reconciliation breaks and service-level metrics and drive corrective action.

- Lead and resolve high-priority client and operational escalations in coordination with business, risk, compliance and technology teams.

- Partner with Product and Technology teams to improve platforms, workflows and operational efficiency.

- Identify operational risks and implement business continuity and disaster recovery processes.

- Build, manage and develop the operations team, including capacity planning, performance management and succession planning.

- Manage operational audits and ensure timely closure of audit observations and regulatory/exchange requirements.

- Continuously identify opportunities for cost optimisation, process simplification and scalability.

Key Success Metrics:

- Settlement and reconciliation accuracy

- Operational TAT and SLA adherence

- Reduction in manual processes/errors

- Client onboarding turnaround time

- Exception and escalation resolution

- Regulatory/audit compliance

- Operational cost efficiency

- System/process uptime and scalability

- Team productivity and effectiveness

Ideal Candidate:

- 12-18+ years of experience in broking / capital markets operations, preferably with leadership experience.

- Strong understanding of the Indian equity broking ecosystem, including exchanges, clearing, depositories and settlement processes.

- Experience managing large-scale operations teams and complex operational workflows.

- Strong knowledge of SEBI/exchange/depository regulations and operational controls.

- Proven track record of process automation, transformation and operational scalability.

- Strong analytical, stakeholder-management and problem-solving skills.

- Experience working closely with Technology, Risk, Compliance, Finance, Product and Business teams.

- Education: Graduate/Postgraduate; MBA/CA/CS/CFA or relevant capital-markets qualifications preferred.