Univariety - Client Success Manager

Key Responsibilities:

- Client Onboarding: Ensure a smooth and structured onboarding experience for new clients. Build trust and long- term relationships through regular engagement.

- Customer Training: Conduct product walkthroughs and training sessions.

- Need Analysis: Understand and evaluate customer requirements to provide tailored solutions.

- Upsell & Renewals: Drive product upgrades and renewals to meet quarterly and annual targets.

- Reporting: Share monthly/quarterly reports and insights with clients to track performance.

- Cross-functional Collaboration: Work closely with sales, product, and support teams to resolve issues.

Note - Ticketing and Ticket resolution are a huge no go.