Univariety - Associate Vice President - Client Success

About the Role

We are looking for a commercially driven Client Success leader to independently manage our Colleges Success function. This is primarily a team leadership and business ownership role, with responsibility for client retention, renewals, revenue growth and measurable client outcomes. The role offers an opportunity to lead a growing function, work directly with the COO and influence the next phase of Univariety's growth.

Key Responsibilities

1. Team Leadership: Lead, coach and manage the Client Success team, driving performance, accountability and productivity.

2. Revenue Ownership: Own the existing client portfolio, renewals, retention, upselling and account growth.

3. Client Outcomes: Ensure institutional clients derive measurable value from their partnerships with Univariety.

4. Strategic Relationships: Manage senior client stakeholders, critical escalations and commercial negotiations.

5. Business Management: Drive structured portfolio reviews, identify risks and opportunities, and build scalable processes.

6. Cross-functional Collaboration: Work with Sales, Product and Operations to improve client outcomes and business performance.

What We Are Looking For

1. 6-12 years of experience in B2B Client Success, Key Account Management or relationship-led business operations.

2. Mandatory experience managing a team of at least 3-5 people, with accountability for their performance.

3. Proven experience personally managing Indian B2B clients and senior decision-makers.

4. Direct responsibility for client retention, renewals and revenue growth.

5. Strong commercial judgement, people management and problem-solving capabilities.

6. Comfortable with CRM tools, Excel, dashboards and business reviews.

7. Currently based in Hyderabad or Hyderabad as the first preferred location.

Preferred: Experience in B2B SaaS, EdTech, HRTech, enterprise services or institutional account management.

This is not a customer support, ticketing or helpdesk management role.