Univariety - Assistant Manager - Key Account Management

Role & responsibilities:

- Develops Healthy Customer Relationship

- Enhances Customer Training

- Evaluates and Analyses Customer Needs

- Builds Trust and Transparency with Clients

- Onboards New Clients

- Acts as a Customer Advocate

- Encourages Customers to Upgrade their Products

- Promotes Customer Loyalty

- Meet Quarterly and Annual Renewal and Upsell Targets

- Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients

- Ability to work cross-functionally with teams like sales, product and support.

- Strong presentation and training skills

- Customer-focused with a knack of identifying opportunities and solving problems.

Required Skills :

- Upsell, Client Onboarding, Cross Selling, Retention

- Customer Advocacy, Retention Management, Customer Life Cycle Management, Customer Retention, Client Engagement, Churn Management, Client Satisfaction