Department - GIB Process Role - Unit Manager Location - Chennai Role Type - Team Manager - Customer Facing - Attend escalations and ensure quick resolution - Interact with customers for feedback on GIB products / Services/ Responsiveness of officers - People Management - Evaluate achievement of productivity of all officers / team members on various pre defined parameters - Provide feedback to team members on productivity and quality parameters - Drive reward and recognition programs for motivating team members to improve performance - Regularly train team on processes, products, soft skills, etc - Proactively highlight Top / Bottom performers on a regular basis through different MIS - Guiding the team on exception scenarios - Ensure team members are in line with YES PERSONALITY guidelines - Liaise with internal stakeholders like GIB product team, NOC, GIB Program Team, etc. for different queries and escalations - Distribution of leads to team members on a regular basis - Keep a tap on the nos of accounts and value of funding expected on a daily basis - Keep the senior management abreast on the team members performance on a regular basis - Ensure team members are trained on various new products, processes and services - Targets - Achieve business targets set for the team in terms of nos of accounts active, generation of CASA + FD book, cross sell of other products like YES REMIT, etc - Achieve quality targets in terms of quality scores, feedback from customers, etc as per defined benchmark - Others - Liaise with stakeholders on various customer queries - Participate in audit / compliance / products / management reviews Competencies / Skill set required: - 3 to 7 years experience in Operations Management - Must exhibit leadership and mentoring sensibilities. - Must have a superior writing skills related to information and instruction skills - Excellent computer skills and proficient in Word, Excel , Outlook. - Must be Task , team and dead line oriented , team player - Must be available for periodic travel to Contact Center locations - Excellent verbal communications and people skill required

Chennai

Unit Manager - Operations - Banking 

Job Description for Unit Manager - Operations - Banking  in V-Konnect in  Chennai for (3-7) years of experience. Apply Now!