Ujjivan Small Finance Bank - Manager - Functions Strategy

ROLE PURPOSE & OBJECTIVE:

- Support the creation, review, and periodic modification of the Bank's medium- to long-term functional strategy.

- Translate strategic objectives into actionable business plans and measurable outcomes across support and enabling functions (Operations, Technology, Risk, HR, Finance, etc.).

- Ensure alignment of functional initiatives with enterprise-wide strategy and performance goals.

- Define, track, and report key performance indicators (KPIs) to measure the success of strategic initiatives and process improvement programs.

- Support the annual strategic planning exercise and quarterly strategy reviews across all business and support functions.

- Monitor strategic initiative budgets and provide regular variance analysis and insights to senior management.

- Lead and support initiatives focused on process re-engineering, TAT reduction, and productivity enhancement.

- Identify and drive opportunities to streamline workflows, eliminate redundancies, and enhance customer experience.

- Collaborate with process owners and functional teams to ensure sustainable improvements and measurable business impact.

- Partner with technology and business teams to implement digital transformation initiatives that enable high-tech, low-cost operations.

- Identify emerging digital trends and best practices to improve operational efficiency and service delivery.

- Promote adoption of automation, analytics, and innovation to future-proof bank operations.

- Conduct in-depth market research, benchmarking, and competitive analysis to identify opportunities and potential risks.

- Analyze industry trends and best practices to guide strategic thinking and functional decision-making.

- Provide strategic insights and recommendations to the leadership team to support data-driven decision-making.

Education:

MBA / CA / CFA or equivalent qualification in Finance, Strategy, or Operations Management.

Experience:

- Minimum: 8-12 years of progressive experience in banking, financial services, or strategic consulting.

- Exposure to strategy formulation, business planning, process excellence, or digital transformation within a banking or financial services environment preferred.