Job Purpose: This role is responsible for driving Product Per Customer (PPC) for the company, encompassing lending and non-lending offerings. The role calls for a data-driven leader with expertise in product ownership, sales strategy, channel execution, tech integration, and customer experience, with a proven track record of multi-stakeholder management and revenue acceleration. Key Responsibilities: Strategic Leadership: - Drive the Product Per Customer (PPC) growth strategy across the company product agnostic. - Identify opportunities across the customer lifecycle to cross-sell, balance transfer and up-sell both lending and non-lending products. - Develop and execute bundled product strategies and programs aligned with emerging customer needs. Sales & Channel Management: - Formulate and execute competitive go-to-market strategies to drive revenue, market share and customer prepositions in discussion with stakeholders - Drive channel performance across physical branches, digital platforms, DSA, DST, and partner channels. - Optimize channel economics and productivity while ensuring quality and compliance. Product & Program Ownership: - Own the product roadmap and manage product lifecycle from ideation to market launch, performance monitoring and manage revenue stream. - Work closely with technology, analytics, risk and compliance to build innovative and scalable solutions. - Collaborate with marketing and branding to innovate and design customer-centric programs. Data, Technology & Experience Integration: - Leverage data analytics to segment customer base, track PPC, define targeted cross-sell campaigns and deep understanding of data. - Collaborate with tech teams to ensure customer journey digitization and frictionless onboarding. - Build robust dashboards and MIS to track revenue, activation, PPC, customer engagement KPIs and increase the PPC from current levels. Stakeholder Management: - Work cross-functionally with risk, legal, compliance, finance, marketing, IT, and operations. - Forge and manage strategic alliances with external partners (OEMs, FinTechs, Platforms). Job Requirements: - Postgraduate / MBA - 10+ years of experience in Sales, Product and Program Management in BFSI domain - Proven ability to scale lending products and drive cross-sell across diverse channels - Experience in managing digital + assisted channels simultaneously - Demonstrated ability to work with data science/analytics, technology platforms, and external partners - Strategic & Commercial Acumen - Customer-Centric Mindset - Strong Executional Capability - Influencing & Collaboration Skills - Analytical Thinking & Tech Fluency

Chennai

TVS Credit - Product Manager - Customer Retention 

Job Description for TVS Credit - Product Manager - Customer Retention  in TVS Credit Services Limited in  Chennai for (10-12) years of experience. Apply Now!