Objective: Lead and grow the car insurance renewal portfolio across all distribution channels with an execution-focused approach. Own the full end-to-end renewal journey to maximize retention, upsell/cross-sell opportunities, and customer lifetime value, while ensuring compliance and a seamless customer experience. Key Responsibilities: 1. End-to-End Renewal Management - Design, implement, and continually optimize the complete renewal lifecycle from pre-renewal engagement to payment and policy issuance. - Develop segment-wise renewal journeys for different customer cohorts. - Identify and address process leakages to reduce lapse rates. 2. Channel Ownership and Performance - Drive renewal volumes across digital self-service, inbound/outbound call centers, agents/brokers, bancassurance, and other partnerships. - Balance cost of retention with portfolio value. - Identify and implement new channels and initiatives for renewal growth, including digital nudges, WhatsApp renewals, and automated payment reminders. 3. Data-Driven Execution - Define, track, and report on key renewal KPIs including renewal rates, churn, win-back rates, and cross-sell performance. - Use data analytics to identify high-value segments and run targeted retention campaigns. - Develop actionable insights to improve performance across channels. 4. Team and Vendor Management - Lead and manage internal teams such as call center operations, digital product, marketing, and compliance. - Manage relationships with third-party vendors for outbound calling, messaging, and other communication needs. - Ensure partner training and incentive structures are aligned with renewal targets. 5. Process Automation and Technology Enablement - Collaborate with product and technology teams to automate reminders, smart payment links, and follow-up workflows. - Integrate CRM, dialers, and campaign tools to maximize contactability and conversion. - Ensure all processes comply with regulatory guidelines. 6. Customer Experience and Compliance - Continuously reduce friction in the renewal process through simpler journeys, faster payment options, and instant policy issuance. - Monitor and act on customer feedback to address gaps in the renewal experience. - Ensure high levels of compliance and grievance redressal standards. Key Requirements: - Proven experience in managing renewal or retention functions for motor/car insurance or general insurance. - Strong execution mindset with a track record of delivering measurable results. - Deep understanding of multi-channel sales and service operations, especially call centers and digital platforms. - Strong data orientation with ability to define KPIs, track performance, and derive insights. - Hands-on exposure to CRM systems, dialers, campaign management tools, and dashboards. - Sales-focused mindset with strong knowledge of upselling/cross-selling within renewals. - Excellent leadership and team management skills to align cross-functional teams and partners. - Strong customer focus with a commitment to compliance and ethical practices. Renewal Head - Car InsuranceYear-on-year improvement in renewal ratesRenewal Head Car InsuranceYear-on-year improvement in renewal rates Key Performance Indicators: - Year-on-year improvement in renewal rates - Reduction in lapse and churn rates - Growth in upsell/cross-sell revenue from renewals - Cost per renewal vs. customer lifetime value - Customer satisfaction and complaint metrics

Mumbai

Tuta Insurance Brokerage - Renewal Head - Car Insurance Segment 

Job Description for Tuta Insurance Brokerage - Renewal Head - Car Insurance Segment  in Tuta Insurance in  Mumbai for (10-16) years of experience. Apply Now!