Program Manager - Operations & Growth

Turno | Full-Time | Bengaluru

About Turno

Turno is building the future of electric vehicle financing and ownership in India. We're a fast-moving fintech startup on a mission to accelerate EV adoption by making ownership simple, affordable, and accessible. Our team moves fast, thinks big, and uses AI as a core part of how we work - not an afterthought.

The Role

We're looking for a sharp, execution-obsessed Program Manager to drive high-impact operations and growth initiatives at Turno. You'll sit at the intersection of business, product, and operations owning complex, cross-functional programs that directly move our growth metrics. This isn't a coordination role; it's a builder role.

If you thrive in ambiguity, have strong opinions about process, and default to AI tools to do your best work, you'll fit right in.

What You'll Do

- Own programs end-to-end from scoping and planning through execution and impact measurement - across operations and growth functions.

- Drive cross-functional alignment between product, engineering, sales, credit, and operations teams to unblock and accelerate key initiatives.

- Build and improve operational systems - design scalable processes, SOPs, and dashboards that give the business real-time visibility and control.

- Track and report program health - define KPIs, maintain program trackers, and proactively flag risks and blockers to leadership.

- Support growth experiments - coordinate go-to-market pilots, new market launches, and partnership rollouts with rigor and speed.

- Leverage AI tools natively - use LLMs, automation tools, and AI-assisted workflows to compress timelines and raise the quality bar.

What We're Looking For

Must-Have

- 3-5 years of experience in program management, strategy & operations, or a similar role at a startup or high-growth company.

- Demonstrated experience in fintech or payments - you understand lending workflows, disbursement cycles, collections, or payment ops.

- Solid at creating/tweaking existing processes & launching new initiatives across the organisation: Team player who can get things done!

- Strong command of structured problem-solving - you can break down a messy problem, build a plan, and execute with minimal hand-holding.

- Proven ability to manage multiple concurrent programs without dropping the ball.

- Excellent communication skills - you write clearly, present confidently, and adapt your style for engineers and executives alike.

- AI-native mindset - you actively use tools like ChatGPT, Claude, Notion AI, or similar in your daily workflow and can identify where AI can replace or accelerate manual work.

Nice-to-Have

- Prior experience at a fintech, NBFC, or digital lending company.

- Familiarity with EV, mobility, or consumer lending in India.

- Hands-on experience with tools being used in the fintech world

- Exposure to SQL or data querying to pull your own insights.

Why Turno

- Work on a problem that matters - accelerating EV adoption in one of the world's largest markets.

- High ownership and visibility from day one - your work ships, and you can see the impact.

- A team that uses AI seriously - we invest in tools and expect everyone to bring their best, amplified by technology.

- Competitive compensation and the energy of a startup that's scaling fast.

Turno is an equal opportunity employer. We celebrate diverse perspectives and are committed to building an inclusive team.