Job Overview

We are seeking an experienced and results driven Customer Fulfillment Manager to lead and develop our inside sales / customer care team. In this role, you will play a critical part in driving revenue growth, building customer relationships, and ensuring seamless coordination between the sales, production, and logistics teams. You will oversee day-to-day sales activities, coach the customer care and inside sales team, and contribute to strategic planning for market expansion.

Key Job Responsibilities

Duties will include but are not limited to:

- Lead and manage the inside sales/customer care team to achieve and exceed sales targets.

- Develop and maintain strong relationships with new and existing customers in coordination with account managers.

- Monitor and manage the order-to-delivery process, ensuring customer satisfaction and timely fulfillment.

- Analyze sales metrics to identify growth opportunities and improve team performance.

- Collaborate closely with engineering, manufacturing, supply chain, and logistics departments to align sales strategies with organizational capabilities.

- Prepare regular performance reports for senior leadership.

- Recruit, train, mentor, and develop inside sales/customer care representatives.

- Identify process improvements and implement best practices for order entry, lead management, customer retention, and upselling.

- Resolve customer issues and complaints promptly and professionally.

- Ensure ERP system is kept up-to-date, and that data integrity is maintained.

- Deliver exceptional client fulfillment processes and activities to reimagine our customer experience.

Qualifications/Requirements

- Bachelor's degree in business, Marketing, Industrial Engineering, or a related field and 5+ years of inside sales experience, preferably in a manufacturing or industrial environment. Alternatively, 10+ years of relevant experience. Masters in Business, Finance, similar collegiate experience a plus.

- 2+ years of proven experience in a sales leadership or management role.

- Strong knowledge of the manufacturing sales cycle and B2B sales principles.

- Proficiency in ERP systems (e.g., Macola, SAP) and Microsoft Office Suite.

- Experience with CRM systems (e.g., Smartsheets, Salesforce, Quickbase).

- Experience with technical or engineered products. Knowledge of supply chain or production planning processes.

- Excellent communication, negotiation, and leadership skills.

- Analytical and data-driven approach to sales strategy and problem-solving.

- Ability to thrive in a fast-paced, collaborative environment.

- International business experience a plus.