TTEC Digital - Consultant - Salesforce

Description:

Job Description:

Job Role : Consultant, Salesforce

Who We Are:

TTEC is a pioneer in customer experience, engagement, and growth solutions. Our 60,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segmentsConsulting, Technology, Care and Growthto help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. At TTEC Digital everything we do, helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate data, and orchestrate industry-leading technology.

Job Expectations:

TTEC digital is ramping up SalesForce practice in Hyderabad, India. As a Principal Consultant with our Salesforce practice, the candidate will be a senior practitioner who will play an anchoring role. This role requires multi dimensions of expertise, which includes Pre-sales capability, Technical Solutioning and implementation, coaching and mentoring team members.

Roles and Responsibilities:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key Responsibilities

1. Pre-Sales & Client Engagement

- Participate in and lead pre-sales activities including RFP/RFI responses, client workshops, scoping discussions, and solution demonstrations.

- Collaborate with sales and business development teams to define winning strategies for Salesforce pursuits.

- Translate business needs into compelling value propositions and solution roadmaps for clients.

- Develop high-level architectures, effort estimates, and delivery models.

2. Solution Architecture & Technical Leadership

- Serve as the technical authority for Salesforce implementationsSales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and custom Force.com solutions.

- Design scalable, secure, and high-performance Salesforce architectures aligned with client requirements and industry best practices.

- Review technical designs, integrations, data models, and customization approaches.

- Guide teams on configuration, development standards, optimization strategies, and platform governance.

- Stay updated on the Salesforce ecosystemnew releases, features, and best practicesto influence solution strategy.

3. Delivery Oversight & Execution Excellence

- Oversee end-to-end project delivery, ensuring alignment with scope, timelines, quality standards, and client expectations.

- Manage escalation points and provide hands-on problem resolution for complex technical issues.

- Drive continuous improvement and ensure adherence to TTEC Digitals delivery methodologies, quality frameworks, and compliance standards.

4. Practice Development & Thought Leadership

- Contribute to building the Salesforce practice through capability development, reusable assets, accelerators, and delivery frameworks.

- Create thought leadership content such as whitepapers, PoVs, best practices, and reference architectures.

- Support creation and nurturing of strategic partnerships within the Salesforce ecosystem.

5. Team Coaching & Mentorship

- Mentor and guide consultants, developers, and architects across the practice.

- Conduct technical assessments, provide constructive feedback, and help define career development plans

- Lead knowledge-sharing sessions, training programs, and internal certifications to grow practice expertise.

Qualifications & Experience

Required

- 4-5+ years of overall experience with at least 8 years in the Salesforce ecosystem.

- Proven experience in solutioning, technical architecture, and delivery leadership on medium-to-large Salesforce programs.

- Strong understanding of Salesforce configuration, customization, Apex, Lightning Components, integration patterns, and data migration.

- Experience working with multi-cloud Salesforce solutions and enterprise-scale integrations.

- Strong client-facing communication, presentation, and stakeholder-management skills.

- Experience participating in or leading pre-sales and business development efforts.

Preferred

- Experience with industry clouds (Financial Services, Health, Manufacturing, etc.).

- Knowledge of DevOps tools (Copado, Gearset, CI/CD pipelines).

- Prior experience in a consulting environment or global delivery model.