Truemeds - Manager - Control Tower

Real-Time Monitoring

- Continuously monitor warehouse operations, including inventory levels, order processing, and shipping activities, to ensure efficiency and accuracy.

- Utilize warehouse management systems (WMS) and other technological tools to track performance metrics and identify potential issues.

Issue Resolution

- Identify, investigate, and resolve operational issues and bottlenecks in real-time.

- Escalate critical issues to the Warehouse Control Tower Lead and other relevant personnel as necessary.

Coordination And Communication

- Maintain clear and effective communication with warehouse staff, management, and other departments to coordinate activities and ensure alignment.

- Provide timely updates on operational status, potential disruptions, and resolutions.

Data Analysis And Reporting

- Analyze data from various sources to assess warehouse performance and identify trends or areas for improvement.

- Prepare and present regular reports on key performance indicators (KPIs), such as order accuracy, turnaround times, and inventory levels.

Process Optimization

- Assist in the development and implementation of strategies to optimize warehouse processes and enhance operational efficiency.

- Participate in continuous improvement initiatives, leveraging data insights and feedback from warehouse staff.

Compliance And Safety

- Ensure adherence to safety regulations, company policies, and standard operating procedures within the control tower and the broader warehouse operations.

- Promote a culture of safety and compliance among warehouse staff.

Support Technology Integration

- Assist in the integration and utilization of advanced technologies and systems within the warehouse.

- Ensure accurate data entry and maintain data integrity within the control tower systems.

Documentation And Record-Keeping

- Maintain accurate and up-to-date records of all control tower activities, issues, and resolutions.

- Ensure documentation is readily accessible for audits and reviews.

Preferred Qualifications:

- 3-5 years' experience preferably in a control tower operations, analytics or environment.

- Proficiency in MS Office tools such as Excel, PowerPoint is mandatory

- Proficiency in SQL is mandatory.