Truemeds - Director - Supply Chain Strategy

Director - Strategy (Supply Chain)

Role Overview:

We are looking for a strategic and execution-focused leader to head our logistics and last-mile delivery operations, while also driving cross-functional supply chain strategy and innovation. This role demands a blend of logistics, customer-first thinking, and the ability to drive strategic transformation in a high-growth e-pharma environment.

Key Responsibilities:

End-to-End Logistics & Last-Mile Execution:

- Lead end-to-end logistics operations including warehousing, transportation, and last-mile delivery.

- Scale up fulfillment infrastructure across zones with the right mix of owned vs. partner-led logistics.

- Own delivery SLAs for both B2C and B2B segments, including 4-hour, same-day, and next-day deliveries.

- Optimize first-mile pickup, mid-mile transit, and last-mile drop to ensure cost-efficient operations.

Analytics & Performance Management:

- Establish and track KPIs: TAT, fulfillment accuracy, RTO %, delivery success rate, cost per shipment, rider productivity, etc.

- Lead root cause analysis and implement data-backed interventions for operational challenges.

- Drive visibility across the chain with dashboards and predictive alerts using BI tools.

Vendor & Partner Management:

- Build a strong logistics partner ecosystem courier aggregators, last-mile networks, cold chain carriers.

- Drive commercial negotiations, performance SLAs, and risk mitigation strategies.

- Lead a high-performing team across logistics operations, supply chain planning, network planning, etc.

- Collaborate closely with senior leadership, commercial, finance, tech, and customer support teams.

Strategic Ownership:

- Define and lead the logistics & fulfillment strategy aligned with the companys growth, cost, and service objectives.

- Evaluate and drive new distribution models hub-and-spoke, dark stores, micro-fulfillment, hyperlocal, etc.

- Lead business transformation projects to reduce cost per order, improve delivery TAT, and scale operations for new markets and categories.