Project Manager - Offshoring Governance.

Location: Bangalore (Hybrid - In-person at MGN Office, Whitefield).

Engagement Type : Individual Consultant (Contract).

Duration : 6 Months (with possibility of extension).

About the Role:

- Our Client is seeking an experienced and detail-oriented Consultant to support the implementation, maintenance, and enhancement of its Offshoring Governance Framework.

- The consultant will collaborate closely with the MGN Offshoring Governance Manager and cross-functional stakeholders to ensure regulatory compliance, risk visibility, and effective governance of offshoring activities across India, Pakistan, and Egypt.

Key Responsibilities:

Governance Framework Execution:

- Coordinate with internal functions (Compliance, Operational Risk, Legal, Divisional GRC) to maintain and update the offshoring governance framework.

- Assist in the development of governance documentation including service criticality ratings, risk assessments, KPIs, and oversight schedules.

Change Management Support:

- Support change management initiatives for the offshoring governance framework rollout.

- Facilitate internal communication and maintain change-related documentation.

Service Catalogue Management:

- Standardize the offshoring service catalogue and create/update related process guidelines.

- Drive enhancements to the service catalogue and establish a process for its ongoing maintenance.

Offshoring Inventory & Documentation:

- Design and implement processes to maintain up-to-date offshoring and outsourcing inventories for regulatory and internal reporting.

- Manage a centralized documentation repository for MSAs, SoWs, risk assessments, and approvals.

Risk and Compliance Reporting.

- Assist in the preparation of governance dashboards, reports, and regulatory submissions.

- Track governance actions and support closure of identified risk items.

- Governance Forum Coordination.

- Prepare agendas, presentations, minutes, and action logs for the MGN Outsourcing Governance Forum.

- Schedule and coordinate meetings and follow-ups.

- Tools & Workflow Optimization.

- Define business requirements for governance tools to manage intra-group offshoring.

- Support evaluation and implementation of automation tools (e. , SharePoint, ServiceNow).

- Develop templates and trackers to improve governance visibility and efficiency.

Expected Deliverables:

- Comprehensive governance framework for intra-group offshoring.

- Standardized service catalogue and offshoring inventory guidelines.

- Updated and organized repository of regulatory documents.

- Documented business requirements for governance tool implementation.

- Weekly governance forum materials (agendas, MoMs, decks, trackers).

- Monthly dashboards and reports for senior management.

- Recommendations for tool/process improvements as needed.

Eligibility & Qualifications:

- Bachelor's or Master's degree in Business Administration, Risk Management, Compliance, or a related field.

- Proven experience in offshoring/outsourcing governance, operational risk, or compliance within financial services.

- Strong understanding of regional and cross-border outsourcing regulations.

- Prior experience working in multinational banking or shared service delivery environments.

- Exceptional organizational and documentation management skills.

- Proficient in Microsoft Office Suite; knowledge of tools like Archer, SharePoint, or ServiceNow is preferred.

- Strong communication skills with the ability to coordinate across diverse stakeholders.