Free meal

Health insurance

Job/Soft skill training

Cafeteria

TripFactory Reviews by Employees

Destination Service Specialist

Travel Consultant

Operations Executive

Sales Executive

Travel Expert

About: - Manage full-cycle hiring with HR, from sourcing to onboarding. - Conduct monthly 1:1s to review performance, recognize strengths, and set development plans. - Serve as primary contact for grievances, ensuring fair and timely resolution. Operations & Escalation Handling: - Oversee the resolution of complex customer issues by managing all escalated cases. - Lead daily team briefings to address performance gaps and share critical updates. - Ensure business continuity by providing operational support during weekends when required. - Strategically manage workforce scheduling, approving leave and time-off requests to maintain optimal coverage. Quality, Process, & Performance Improvement: - Lead daily quality audits of calls and chats to assess performance and uphold exceptional service standards. - Champion operational excellence by identifying process, training, and product improvements, and leading strategic change execution. - Leverage data insights on productivity and behavior to drive personalized coaching and professional development. - Ensure fair and accurate incentive payouts through meticulous oversight of calculations and timelines. - Own and maintain the Freshdesk knowledge base, curating and updating critical SOPs. Reporting & Cross-Functional Collaboration: - Deliver strategic insights through weekly ARC Sales Report analysis and distribution. - Align cross-functional teams on performance goals for cohesive execution. - Serve as primary contact for technical and product inquiries, ensuring swift resolution

Bangalore

Trip Factory - Manager - Customer Support 

Job Description for Trip Factory - Manager - Customer Support  in TripFactory.com in  Bangalore for (3-4) years of experience. Apply Now!

Trip Factory - Manager - Customer Support  | iimjobs.com