Implementation Manager :
Experience : 5+ Years
Qualification : Bachelor's degree in relevant technical or business field.
Location : Should be based out of Mumbai
What You'll Be Doing :
- Analyse customer business requirements (as outlined in BBP and supporting documentation) and translate them into a Trezix system configuration map.
- Maintain up-to-date knowledge of all functionalities within the Trezix EXIM Suite (Import & Export modules).
- Understand and interpret customer requirements in the context of import/export regulations.
- Configure key functionalities within the Trezix platform based on detailed business process flows.
- Demonstrate strong understanding of Purchase-to-Pay (Import) and Sales Order-to Invoice (Export) processes.
- Familiarity with EXIM documentation including Shipping Bill, Bill of Entry, Bill of Lading, Commercial Invoice, Packing List, etc.
- Understand the EXIM ecosystem, including stakeholders such as CHAs, Freight Forwarders, and Logistics providers.
- Manage data flows, process flows, and data types across systems from ERP to Trezix and other third-party systems.
- Configure system interfaces and middleware services for seamless data exchange between systems.
- Design, configure, and troubleshoot APIs for inter-system communication.
- Define user roles and authorization profiles to manage access control across functionalities.
- Ensure compliance with application security protocols, including encrypted data transfer across systems.
- Configure and deploy third-party API security integrations (e.g., Multi-factor Authentication)
- Define and prepare sample datasets for process configuration and validation.
- Conduct customer workshops, showcasing configured solutions and interacting with process owners.
- Explain EXIM functional logic, duty computation, and system-calculated values to customer teams.
- Document system configurations, functional specifications, and technical setups using standard templates.
- Support and coordinate User Acceptance Testing (UAT) with the customer core team.
- Assist project management in preparing the production environment for Go-Live.
- Own and execute the migration of configuration objects, interfaces, and customer specific developments to production.
- Conduct end-user training sessions and respond to queries during training and Go-Live support.
- Develop end-user documentation and training materials to support adoption.
- Provide hands-on support during Go-Live and Hypercare phases, guiding users through system transactions.
- Troubleshoot functional and technical issues, coordinate with the development team for resolutions.
- Identify and escalate security or technical issues to appropriate stakeholders for resolution.
What You Bring to the Table :
- Graduate / Postgraduate with relevant industry certifications.
- A minimum of 5-8 years of experience in the Import-Export industry, with a proven track record in software implementation.
- In-depth knowledge of Export, Import industry standards and regulations.
- Advanced SAP experience (SD, MM, FI, Basis, ABAP) will be an advantage.
- Proven ability to manage multiple complex projects and client engagements simultaneously.
- Proficiency in creating comprehensive project plans using charts or similar tools.
- The job may require occasional travel to client sites for consultations and project related activities.
Skills Required :
- Strong attention to detail and ability to identify quality issues.
- Strong analytical skills to address complex client requirements.
- Exceptional interpersonal skills for effective client interactions.
- Ability to thrive in a dynamic and collaborative work environment.
- Proficient in using Microsoft Office and other relevant software.
Why Join Us?
Trezix is one of India's fastest-growing SaaS platforms transforming global trade management. In an industry still dominated by manual processes and fragmented systems, our AI-powered, subscription-based platform digitizes and connects the entire EXIM ecosystemexporters, importers, banks, logistics partners, and government platforms like ULIPinto one unified solution.
With strong product-market fit, growing enterprise adoption, and a scalable recurring revenue model, we are building a category-defining platform in global trade digitization.
Join us at a high-growth stage where you'll sell a mission-critical solution, engage directly with decision-makers, and play a visible role in shaping the revenue engine of a company poised for rapid expansion.
Role : Implementation Manager
Industry Type : IT Services & Consulting
Department : Project & Program Management
Employment Type : Full Time, Permanent
Role Category : Other Program / Project Management
Key Skills:
Skills highlighted with are preferred keyskills
- ERP Implementation
- Commercial
- Import Export
- Software Implementation
- EXIM
- Bill of entry
- Functional Specifications
- Analytical Reports
- UAT
- Bill of Lading
- Functional Consultancy
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